Job Information
American Express Associate - Digital Product Management - Product Design in London, United Kingdom
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Multi-Rail Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.
How will you make an impact in this role?
Solutions Design & Testing is a newly formed team within the Enterprise Payments Product Development. We are embarking on a large-scale digital transformation program to modernize the Direct Debit platform across our proprietary European markets. We are seeking an experienced product analyst to help support the Solution Design team as we continue through this multi-year roadmap. Your key responsabilities will be:
Business Flow / Process design – Translate requirements into business design process maps,
Solution design - Support product managers as they take the designs and work with colleagues across product, architecture, engineering to develop into technical solutions
Product Owner - Support product owners as they get the work into features and through PI planning ready for development
Design Queries - Tracking through to closure of key business and engineering decisions.
Documentation- Ensure documentation of decisions made for all decisions and artifacts related to design.
Minimum Qualifications
Experience as a project analyst / product analyst
Proven experience in business process mapping
Strong problem-solving skills.
Ability to effectively operate in ambiguity and quickly evolving priorities
Ability to build effective relationships with stakeholders and collaborate with various business units.
Project management skills, including the ability to successfully manage multiple deliverables simultaneously.
Excellent communication and presentation skills.
Ability to translate technical details for non-technical audiences.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Product
Primary Location: United Kingdom-West Sussex-Burgess Hill
Other Locations: United Kingdom-London-London
Schedule Full-time
Req ID: 25005922