Job Information
Robert Half Call Center Specialist in Little Rock, Arkansas
Description We are seeking a highly skilled and motivated Call Center Representative with a strong aptitude for technology and exceptional computer skills to join our dynamic team. As a Call Center Representative, you will be the first point of contact for our customers, providing outstanding service and support via phone, email, and chat. Your ability to navigate computer systems efficiently, multitask, and communicate effectively will be critical in ensuring a positive customer experience.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Provide accurate information regarding products, services, and policies to customers.
Assist customers with troubleshooting technical issues and guide them through problem-solving steps.
Utilize computer systems to access and update customer accounts, process orders, and track inquiries.
Handle customer complaints and escalate issues as necessary to ensure timely resolution.
Respond to customer inquiries via email and chat with speed and accuracy.
Maintain a high level of knowledge about company products, services, and promotions.
Follow call center scripts and procedures to ensure consistency and quality of service.
Meet and exceed individual and team performance goals, including call quality and customer satisfaction metrics.
Collaborate with team members and management to improve processes and procedures.
Requirements:
High school diploma or equivalent; college degree preferred.
Proven experience in a customer service or call center role.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and attention to detail.
Exceptional computer skills, including proficiency with CRM software, Microsoft Office Suite, and navigating multiple applications simultaneously.
Ability to learn and adapt to new technologies quickly.
Demonstrated ability to work well under pressure in a fast-paced environment.
Strong organizational skills and the ability to prioritize tasks effectively.
Flexibility to work evenings, weekends, and holidays as needed.
Previous experience in a technical support role or familiarity with IT concepts is a plus. Requirements Call Center, Call Center Customer Service, Computer Skills
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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