Job Information
Arkansas Department of Workforce Services CALL CENTER OPERATOR-SERVING INTRALOT US in Little Rock, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4314454
Education, Training, and Experience
High School diploma or equivalent
1 year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills, and Abilities
- Knowledge of tracking software
- Technical customer service skills
- Strong analytic skills
- Ability to learn Intralot Inc. software and hardware applications as applied to the Call Center Operator position
- Ability to work in a team environment
- Ability to troubleshoot
- Ability to explain technical information to a non-technical client
- Strong verbal and written communication skills
- Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
- Manages inbound phone calls from Lottery retailers
- Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
- Dispatch technicians as appropriate for on-site repairs