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Nelnet Integration Specialist I in Lincoln, Nebraska

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

This position provides guidance, assistance, and support for integration of business software. Includes support for both internal and external customers. Customer communication will include installations, status meetings, change requests, questions, problem solving, documenting, and general support of integrated software.

Do you enjoy problem solving and preventing issues before they happen? This integration team works with connectors that interact with customer ERP systems. They pride themselves in their ability to work directly with customers, collaborate, and their willingness to take on new tasks. If you enjoy opportunities to learn new technologies and enjoy working with customers, then this is the team for you!

  • Install data interfaces with institutions, as well as develop and maintain documentation for all data integration interfaces and procedures.

  • Troubleshoot issues related to data interfaces with institutions and vendors

  • Research ERP and Student Financial system upgrades with partners

  • Present and discuss IT options and communicate information on various technologies to school staff (both IT and non-IT) regarding data integration between Nelnet and the applicable institution.

  • Analyze simple to complex requests, inquiries and issues to determine the appropriate fix or resource to resolve problem.

  • Alert clients and team members in a timely manner when a major problem is suspected.

  • Documents and tracks status of client inquiries, issues, and migrations while following up with stakeholders to ensure client satisfaction.

  • Translates technical details into business relevant language.

EDUCATION:

Associate's degree in Information Science or related field and/or equivalent combination of education and experience.

EXPERIENCE:

  • Previous experience with troubleshooting technical issues.

  • Previous experience with ERP systems (including but not limited to Banner, PeopleSoft, Colleague, Workday, or PowerCampus.)

  • Previous experience in education industry is a plus.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  • Strong customer service and interpersonal skills with technical and non-technical clients.

  • Knowledge to support batch processing, database queries, and web service communication.

  • Knowledge of security, HTTP methods, SFTP, TCP, and ETL concepts.

  • Ability to work with minimal supervision.

  • Ability to learn and master business software.

  • Strong oral and written communication skills to include using e-mail, chat, telephone, and documenting processes.

  • Proven technical aptitude to include strong troubleshooting skills.

  • Detail oriented with good problem solving skills.

  • Ability to work well among a diverse team of individuals as a team player.

  • Positive attitude with all customers and co-workers.

  • Demonstrates and exhibits initiative and is assertive when necessary.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

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