Job Information
University of Kentucky Patient Relations Assistant/UKHC in Lexington, Kentucky
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | Patient Relations Assistant/UKHC |
|---|---|
| Requisition Number | RE50007 |
| Working Title | Patient Relations Assistant - Gill Heart Maxwell Cardiology Clinic |
| Department Name | M7000:Cardiovascular |
| Work Location | Lexington, KY |
| Grade Level | 06 |
| Salary Range | $16.20-24.82/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | HS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 3.5 yrs |
| Required License/Registration/Certification | N/A |
| Physical Requirements | The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 25lbs. |
| Shift | Day Shift. Monday through Friday, 7:00am - 3:30pm (40 hrs/wk) |
| Job Summary | The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records. |
| Skills / Knowledge / Abilities | The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Previous experience in customer service, healthcare, and/or administrative/clerical roles. |
| Deadline to Apply | 04/24/2025 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk ().
- Please choose the answer that best describes your years of paid, full-time employment experience in patient registration.
- None
- Some, but less than 1 year
- More than 1 year, up through 3 years
- More than 3 years up through 5 years
- More than 5 years
- * How many years of paid work experience do you have in customer service?
- None
- Some, but less than 1 year
- More than 1 year, up through 3 years
- More than 3 years up through 5 years
- More than 5 years
Applicant Documents
Required Documents
- Resume
- Cover Letter
Equal employment opportunity, including veterans and individuals with disabilities
Apply Here: https://www.click2apply.net/o1JbAPSdLD8rBiVjOUllOj
PI268200316