Job Information
State of Maine, Bureau of Human Resources Receptionist in Lewiston, Maine
Receptionist
Lewiston , Maine , United States | Administrative & Office Support | Full-time
Apply by: May 6, 2024
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Department of Health and Human Services (DHHS)Customer Representative Associate II Opening Date: April 23, 2024Closing Date: May 6, 2024Job Class Code: 6598
Grade: 13 (Admin Services)
Salary: $16.80/hourly – $23.25/hourlyPosition Number: 02022-5431Location: Lewiston
Core Responsibilities:
This position’s primary role is the receptionist for the Lewiston District Office. The position directly assists customers through effective public relations skills in order to meet their needs. This position provides office and administrative support with responsibilities that include, but are not limited to:
Receiving and greeting visitors, determining needs, and routing to the appropriate divisional office/resource;
Assisting customers with telelanguage access and/or video remote interpreting services;
Entering and maintaining walk-in traffic via an electronic database;
Examining documents/information, determining facts, detecting errors and irregularities, and taking action, as authorized;
Creating and using varied correspondence formats and composing standard business correspondence;
De-escalating and resolving minor concerns as they arise
Minimum Qualifications:
To qualify, your background must include training, education, or experience in office and administrative support work.
The background of well-qualified candidate will demonstrate experience in the following areas:
Skilled in the use of standard workplace equipment and applications (MS Word, EXCEL, Outlook, SharePoint, etc.).
Prior experience performing a broad range of administrative duties.
Prior experience working with customer service which involves direct face-to-face contact with clients.
Please submit a cover letter addressing your skills and/or prior experience with the areas above.
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Agency information:
TheDepartment of Health and Human Services (https://www.maine.gov/dhhs/) (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
District Operations is a statewide unit within the DHHS Division of Facilities Management that coordinates facility operations, performs diverse administrative functions and provides clerical support services to the Department. This recruitment is being conducted for a current vacancy located in Lewiston.
Application Information:
Please submit all documents or files in PDF format.
For additional information about this position please contact Kristen Phelps, Business Manager at 207-795-4434, or by email at email at kristen.phelps@maine.gov . To apply, please upload a recent resume andcover letter addressing each of the three required skills/experience areas above.To request a paper application, please contact Ashley Smith atAshley.Smith@Maine.gov.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.