AMVETS Jobs

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2368501

SUMMARY

This position is responsible for the management, planning, and execution of the daily activities associated with Front Office Departments.

ESSENTIAL JOB FUNCTIONS

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Function as a leader of the hotel with responsibility for all aspects of the operations, including guest and team member satisfaction, human resources, financial performance and sales and revenue generation.
• Supervises Front Office staff to ensure customer satisfaction and room revenue goals through proficient guest check-in, check-out, and the coordination of hotel services.
• Analyze business results and work with the property leadership team to quickly develop effective strategies that address needs. Make key decisions and oversee execution, removing obstacles to success and ensuring appropriate resources are available to achieve guest satisfaction.
• Greet guests and respond to special requests in an attentive, friendly courteous and service-oriented manner.
• Provide effective leadership to hotel team members.
• Ensure compliance with QA at the assigned hotel; Perform QA self-audits at any given hotel.
• Supports all Brand and Regional initiatives with active participation.
• Ensure that brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
• Conduct and/or participate in weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Northwest x Southern Hospitality standards, and the review of previous and future sales and operations efforts.
• Ensure that the front office departments maintain budgeted productivity levels and Northwest x Southern Hospitality standard accounting procedures.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Northwest x Southern Hospitality standards.
• Assist in creating a positive team-oriented environment which focuses on the guest through team member development and motivation.
• Hire, motivate, coach, counsel, and discipline team members according to team member handbook, polices and ensure that managers are following the standards in their administration of counseling and disciplinary steps.
• Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation Service regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.
• Handle cash, makes change, and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank.
• Handles sales from hotel gift shops, market, or pantry. Properly checks identification for ALL age restricted sales and uses proper training techniques to ensure sales follow all federal, state, and local laws. Demonstrates knowledge of liquor laws.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conduction through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion.
• Operate all aspects of Front Office computer system, including software maintenance, report generat on and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure Loyalty Program Members\' rooms are ready and inspected prior to check-in time and ensure proper amenities and recognition are delivered.
• Remains current on business trends and local activities.
• Ensures proper handling of guest complaints.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• At all times projects a favorable image of Northwest x Southern Hospitality to the public.
• Maintains safe working conditions within department and Hotel.
• Performs other duties as assigned by management.