Job Information
Dentsply Sirona Customer Support Specialist, Insurance - Lehi, UT in Lehi, Utah
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
About byte.
We are an ambitious team that is transforming the way people achieve a beautiful, more confident smile. No longer do you have to step inside the orthodontist office to create the smile of your dreams. With a click of a button, you are on the road to making those dreams a reality. Our doctor-directed, at-home system makes it easy, safe, and affordable for everyone. We also believe that a job should do more than pay the bills. It should fill you with a sense of purpose. The kind you feel when you’re a part of something BIG.
Interested? Let’s talk.
As an Insurance Eligibility Specialist, your mission will be to commit to the practice of delivering awesomeness and making people smile. You will assist customers through the insurance eligibility process of their smile journey. A critical part of this role is to collect accurate customer insurance information to ensure clear coverage expectations can be communicated to our customers. As part of the process, you will be the customer’s advocate as you interact with insurance companies to verify their insurance eligibility.
What You’ll Do:
Responsible for verifications and accurate communications to customers and staff regarding insurance coverage
Ensures benefits are accurate and considered as part of the customer communication
Serves as a subject matter expert related to insurance and liaison between sales staff and customers to resolve any concerns and maintain a positive productive working relationship
Ensures all insurance related duties are completed in a timely and accurate manner to ensure excellent customer relations and financial success for the customer and other various operations functions
Achieves and maintains key performance indicators by effectively managing daily eligibility workload and planning and other various operation functions
Manages and assists designated sales/support team members with appropriate support regarding insurance processes
All other duties as required
Who You Are:
1-2 years of medical or dental insurance experience
Knowledge of federal and state regulations
Accuracy and Organization are a must
Strong capability with MS Office (Excel, PowerPoint, Word, and Outlook)
Understanding of ticketing systems and support channels including voice, email, chat, text and messenger required.
Familiarity with Five9 and Salesforce get bonus points.
Exceptional communication and interpersonal skills, and dedication to putting the team first
The Perks:
Competitive base pay
Health, Vision and FREE dental plan
Generous Paid Time Off and (10) Paid Holidays a year
Matching 401(k) program
Employee Stock Purchase Program
Paid Parental Leave
Tuition Reimbursement
Awesome aligner and whitening benefits for you and your family
And a variety of personal assistance programs to help enrich your life in and out of the office
#LI-SD1
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
For additional details and questions, contact us at careers@dentsplysirona.com