Job Information
Xerox Onsite Engineer in Leeds, United Kingdom
Onsite Engineer
General Information
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City
Leeds, Wakefield
State/Province
West Yorkshire
Country
United Kingdom
Department
Technical Customer Services
Date
Tuesday, April 9, 2024
Working time
Full-time
Ref#
20032943
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Onsite Engineer to delight our customers.
Primary Responsibilities:
Provide outstanding service to our client . It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.
Use electro-mechanical skills to repair devices *. * Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
Achieve key productivity goals *. * This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and Qualifications:
Electro-mechanical experience * including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a *Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, or Repair.
Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
Valid clean driver's license
This is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority especially around electrical components.
Lexmark/Xerox copier/printer training beneficial
Here’s what success looks like in the first 60 days:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
Comprehensive understanding of our company and customer service culture.
Clear expectations in reference to call load, territory alignment and client satisfaction.
Thorough knowledge base of the equipment and inventory needs to support your territory.
Actively and correctly completing service calls independently.
Additional Benefits:
Substantial growth opportunities for future career development within a supportive and collaborative company culture.
25 days holidays
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.