Job Information
Permobil, Inc. Technical Support Representative in Lebanon, Tennessee
Key Duties:
- Under general supervision, ensures customer satisfaction by providing "expert" guidance in the areas of spare parts and accessories.
- Serves as primary customer contact and establishes trusted professional working relationships with our provider network, end-users and co-workers.
- Records the nature of all customer contacts and other pertinent data into a management information system.
- Takes and processes phone / Fax / Email orders and price quote requests for parts. May enter and process return shipments from customers.
- Identifies and resolves potential ordering problems, follows up to ensure timely and accurate product delivery and repair.
- May help to process orders that require special handling and/or assembly; Inspects product for damage or defect; records discrepancies or damages and notifies manager.
- Ensures proper care in use of equipment and supplies; promotes continuous improvement and safety.
- Occasionally, will provide departmental customer assistance in the identification, ordering, and repair of product, as appropriate.
- Performs other miscellaneous job-related duties as assigned.
Qualifications:
- High school diploma or GED
- Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills. Must be able to communicate and understand the English language. Bi-lingual skills a plus.
- Industry experience is strongly desired or other experience within Permobil for at least 6 months.
- One to three years of experience directly related to the duties and responsibilities specified.
- Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; sort, check, count, and verify numbers for accuracy; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.
Equal Opportunity Employer: Minority, Female, Disabled, Veteran, Sexual Orientation
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/permobilpower/jobs/1549432-459757