Job Information
Oracle Oracle Delivery Engineer Global SAP on Oracle CoE / SAP Support - Development Support in Lansing, Michigan
Job Description
Reports to Senior Director Oracle ACS SAP CoE
Works as part of the CSS Global Expertise Center, SAP CoE & DB Migrations
Works with Oracle/SAP customers, Oracle development, SAP support engineers and SAP development
Has no direct reports
Remote Delivery mainly or Onside Palo Alto SAP Office
Reports to Senior Director Oracle ACS SAP CoE
Works as part of the CSS Global Expertise Center, SAP CoE & DB Migrations
Works with Oracle/SAP customers, Oracle development, SAP support engineers and SAP development
Has no direct reports
Remote Delivery mainly or Onside Palo Alto SAP Office
As a member of the global acting CSS SAP CoE team, your focus is to deliver last level support for SAP / Oracle customers. working with the SAP Support trouble ticked system, following teh SAP support processes and the Oracle support policies SAP on Oracle customer base while serving as an advocate for customer needs. A primary point of contact for SAP support, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Handling thechical escallation, Every apprx. 4 weeks a pager weekend support is required.
Career Level - IC5
Responsibilities
Oracle / SAP Development Support (3rd – last level) at SAP Support
Resolve high level, very complex or previously unknown issues
Technical escalation handling
Perform root cause analysis of difficult product problems and their solutions/technical escalation management, if it's necessary logging and following up bug processing
Part of the deployment team, delivering quarterly SBP (SAP Bundle Patches)
Interact with key customer personnel to enhance
Interface with Oracle development, SAP Support and SAP Development
Performing of review and assessments for SAP systems (e.g.Performance Review, Configuration Review)
Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
Weekend Standby Support (approx. every 6. Weekend)
Be available to work in 24x7 capability, occasional travel (worldwide)
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Undersatnd the SAP application layer and the DB Interface to Oracle. you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $46.30 to $95.91 per hour; from: $96,300 to $199,500 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer