Job Information
Peckham, Inc. Operating Platforms Coordinator in Lansing, Michigan
Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.
Peckham, Inc. - Operating Platforms Coordinator
SUMMARY
The Operating Platforms Coordinator is responsible for leading a team of professionals focused on the efficient management and coordination of operating platforms, such as Entra ID, Windows Server, IIS, Active Directory, VDI and related platforms within the organization. This role involves strategic planning, team management, collaboration with different departments, and ensuring the optimal performance of applications through effective administration and support. This position reports to the Director of Peckham IT, Experience Platforms.
MAIN DUTIES AND RESPONSIBILITIES
Team Leadership:
Lead and manage a team of Operating Platform Administrators, Windows Server Administrators, Cloud Admins, and VDI Admins.
Provide mentorship, guidance, and professional development opportunities for members of the team.
Foster a collaborative and positive team culture.
Strategic Planning:
Develop and implement a strategic plan for the effective administration of the Operating Platform infrastructure, while providing other groups guidance for the management of endpoints.
Collaborate with IT leadership to align application strategies with overall organizational goals.
Application Management:
Oversee the installation, configuration, and maintenance of Windows Servers, VDI, the Microsoft Cloud, and related applications.
Evaluate new applications, upgrades, and technologies to enhance organizational efficiency.
Manage vendor relationships with service and product providers.
User Support:
Ensure the team provides high-quality technical support and training to end-users.
Report status to internal and external customers as appropriate.
Develop and implement processes for efficient issue resolution and user satisfaction.
Documentation and Compliance:
Ensure comprehensive documentation for all applications is maintained and up-to-date.
Implement and enforce security measures to ensure compliance with industry regulations and internal policies. When applicable, ensure that platforms and endpoints conform to security standards as dictated by NIST 800-53, CMMC or other Federal standards.
Performance Monitoring and Reporting:
Oversee the monitoring of application performance and generation of regular reports on usage, issues, and trends
Ensure delivery of performance reporting to external customers.
Analyze data to identify areas for improvement and optimization.
Collaboration:
Collaborate with cross-functional teams, including IT, development, and business units, to understand requirements and address application and operating platform-related needs.
Act as a liaison between end-users and IT teams.
OTHER DUTIES AND RESPONSIBILITIES
Maintain safe and clean work environment
Promote Peckham’s vision, values, and services to all customers and stakeholders
Assist in maintaining organizational wide quality standards
Other duties as assigned
SUPERVISORY RESPONSIBILITIES
Supervise a team of Operating Platform Architects, Administrators, and Specialists
MINIMUM QUALIFICATIONS
Five or more years’ experience in Information Technology.
Significant experience in system administration.
An in depth and current knowledge, of the following technologies:
Windows Server
Entra/Azure
Active Directory
Microsoft 365, SharePoint, Teams, and other products in the Microsoft Suite of offerings
Identity Management
Virtual Desktop Infrastructure
Customer Service : Including customer-oriented telephone and email abilities that respond quickly, competently and patiently to computer user problems and /or requests.
Communication : Ability to communicate effectively with a diverse user community and present ideas and solutions using written, graphical and oral methods in a user-friendly fashion to IT staff as well as to non-technical staff and end-users.
Problem solving : Gathering information, evaluating options and producing accurate data that may be applied to specific solutions.
Product and Technical Knowledge : In depth technical understanding of overall networked systems environments that exist in both enterprise and wide area network settings. Ability to quickly learn and assimilate new information to both solve issues and communicate technological ideas to others within the department and Peckham Inc. organization.
Training and Education : Able to present technical information to technical and non-technical audiences alike. Able to design and deliver written and graphical instructional information for user training.
PREFERRED QUALIFICATIONS
Experience in leadership and management.
Five or more years of System Administration experience.
Implementation experience involving software and hardware systems.
A bachelor’s degree in information technologies or closely related field of study.
A general understanding of the following technologies and systems in an enterprise:
Local Area Network Technologies
Wireless Technologies
Virtualization technologies
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.
PHYSICAL DEMANDS
The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you
Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
Email us at careers@peckham.org
Call us at (517) 316-4000
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Peckham IT
Location:
Lansing, MI
Worker Sub-Type:
Staff Member
Click here to return to the main search page (https://peckham.wd5.myworkdayjobs.com/staff_external_career_site)
ABOUT PECKHAM
Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.
MISSION
Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.
VISION
To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (https://dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Peckham participates in the E-Verify program. For more information please click follow this link (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
For information on Immigrant and Employee Rights (IER), follow this link (https://www.justice.gov/crt/case-document/file/1133936/download)
Pay Transparency Nondiscrimination Provision
REASONABLE ACCOMMODATION NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
[1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
Visit www.peckham.org to learn more.