Job Information
Cognizant Consulting Manager - ServiceNow in Lansing, Michigan
The Consulting Manager - ServiceNow (CM) is a crucial team member passionate about helping our clients transform to a whole new level. You are a dynamic, outcomes-based leader who is creative and leads enterprise technology projects with knowledge of how IT and business operational support units’ function. The CM is the point of escalation for all project related issues. Also supports the sales teams to further expand client relationships, addressing a client’s most pressing business issues by delivering a combination of strategy, process, people, and technology related services. The CM owns and expands the Cognizant footprint within an account by successfully delivering outcomes, facilitating roadmaps, and engaging in higher level business collaborations.
Role & Responsibilities
Managing large programs for targeted accounts with support from Senior Consultants.
Responsible for growth within the Client Account. You will work as a team with (Sales, Pre-sales and Client Partners) on new opportunities that present themselves during the account management process, building on our mutual successes
Responsible for project delivery using standard processes for project management and ensuring project delivery meets schedule, scope, resource, and budget requirements.
Ensures a deep understanding of the business goals of every engagement, identifies the business outcomes, and ensures that we as a team meet those expectations as an overall project success criteria!
Manages client expectations through proactive relationship management
Serves as the Project Lead on client engagements and drives the completion of all Project Management delivery. Reviews and approves the delivery of Client commitments for the team.
Leads oversight of client delivery including customer approach documents and proposals.
Accountable for managing and invoicing client engagement financials.
Facilitates the preparation of workshop materials and co-leads workshop discussions.
Works with the client, Consultant, and Solution Architect to build user stories with business-level requirements.
Accountable for crafting and delivering all project Change Requests and Statements of Work.
Collaborates with Sales / Pre-Sales and Managers to develop Statement of Work documentation/collateral for client implementations
Serve as the Cognizant Scrum Master when needed
Mentorship of Senior Consultants assigned to your engagements and/or coaching HR responsibilities for resources where there is a HR reporting relationship.
Builds out templates and sample artifacts to continuously improve our Center of Excellence in delivery.
Uses their background in non-project management areas to assist the project team in creation of non-project management related materials (i.e. process flow diagrams, agile story test cases, etc.)
As needed, reviews / approves timesheets, generates invoices and provides budget updates / resource forecasting for assigned projects.
Knowledge & Skills
Experienced in implementing Service Delivery solutions, capable of offering customers real-world examples and providing strategic process solution options
Strong analytical, facilitation, and organizational skills
Excellent written and verbal communication skills and ability to build and present executive level presentations.
Solid interpersonal and relationship building skills and ability to work in a fast-paced environment.
Sophisticated Microsoft software experience including Microsoft Project and Microsoft Visio.
Knowledge or familiarity with cloud-based technology management solutions (e.g., ServiceNow, Jira, Workday, SAP, Oracle Cloud, etc.)
Knowledge of Agile Development framework and effective SCRUM techniques.
Qualifications & Experience
Minimum 10 years of related experience with a management consulting firm. Prior Big4 experience is a plus.
Bachelor’s Degree in Computer Science, Management, Business Administration, Information Systems or equivalent experience.
4+ years ServiceNow project experience preferred.
Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing preferred.
ITIL v4 Foundations Preferred.
PMI CAPM or PMP Preferred.
Agile SCRUM Master certified preferred.
ServiceNow System Administration Certification preferred.
Applications will be accepted until April 26, 2025.
The annual salary is between $115 000 - $134,000 depending on experience and other qualifications of the successful candidate.
This role is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.