Mennonite Home Communities Welcome Center Liaison - WCV - Part-Time in Lancaster, Pennsylvania
Come join the Mennonite Home Communities team!: Mennonite Home Communities offers competitive starting rates.: "People You Care About, Work You Love.": HIRING: Part-time position at Woodcrest Villa (Independent Living).: Hours: 4:00pm - 7:00pm Tuesday's Thursday's; Rotating holiday hours of 8:00 am - 2:30 pm. Must be available to fill in as needed for weekend shifts.: 3+ years of customer service experience required!: I. JOB SUMMARY To provide friendly, competent, helpful service to individuals needed assistance, information or referrals from the WCV Receptionist. II. ESSENTIAL SKILLS/EXPECTATIONS – A. Resident Service- Practices a resident-centered focus. Creating an environment of compassion by acknowledging and respecting the individuality of each resident. Conversations with Residents to remain professional without conversation related to the operations of MHC/WCV. B. Accountability- Takes responsibility for own actions and monitors personal performance to ensure quality resident care and quality services. Follows department’s and organization’s policies and procedures. C. Communication- Practices expressing oneself effectively and respectfully. Also listens well, gives and receives feedback, uses constructive criticism and helps to resolve conflicts. D. Teamwork- Being open to learning from each other and celebrating and creating community together. Cooperates and partners with fellow team members to accomplish goals and shared purposes. “Manages Up” peers, Senior and Executive Leadership. III. ESSENTIAL FUNCTIONS/PHYSICAL REQUIREMENTS A. Responsible to answer the telephone by the third ring and transferring the call to the designated person or department. B. Responsible to remain in the reception area of the Welcome Center by the phone at all times. (No meal breaks on weekends) C. Responsible to complete Daily Check on residents by use of the No Show List from Dining Services. D. Responsible for the following front desk functions: 1) to give directions or refer to appropriate staff person; 2) enter guest room reservation in notebook, computer calendar and confirmation sheet; distribute copies; 3) read and respond to fire alarm panel and/or emergencies; contact other staff as required; 4) copy and distribute memos to resident mailboxes; 5) Create work orders as needed; Check status as requested; 6) Order two roses upon death of resident and place with memorial placard at Hummingbird and Bluebird dining rooms; 7) Sell and track postage stamps, gift certificates and other office services; 8) Accept dry-cleaning for pick up by Yorgeys; call resident when delivered; 9) Accept Garden Café and Bistro deposits daily; sign for and put in safe; 10) Distribute paystubs to employees; ID required; 11) Responsible to make copies or send faxes upon resident request; 12) Provide duplicate key to resident that is locked out; sign and date notebook; 13) Accept and call resident upon delivery of package(s), flowers, etc.; 14) Monitor rear door (HB BB loading dock) via wall phone/camera; 15) No unusual physical demands are inherent in this position. Frequent reading, writing, computer entry, sitting or standing up to 2 hours at a time; some walking; 16) The emotional stability to deal with various stressful situations calmly and professionally. 17) Responsible to update and maintain in house channel; E. Responsible to maintain the following records: 1) Sunday morning offerings to be itemized and put in safe for transport to MH with first Monday morning pickup; 2) Reconcile cash deposits at end of each shift and put in safe for transport to MH; 3) Prepare and distribute WCV Daily Summary (except weekends); 4) Update resident rolodex with room changes, telephone numbers, etc.; IV. OTHER FUNCTIONS A. Responsible to keep Welcome Center receptionist area and mail/supply room neat, clean and uncluttered. B. Responsible to attend all required In-services. C. Learn and follow procedures for the Welcome Center, safety, lifting, fire and emergencies. V. EDUCATION/EXPERIENCE/JOB RELATIONSHIPS A. High School diploma. B. One year experience as a receptionist and customer service background. C. Microsoft Office and multi-line phone system experience. D. The WCV receptionist is responsible to the Welcome Center Office Manager. VI. WORKING CONDITIONS/ACCIDENT EXPOSURE A. Works 100% of the time in the main receptionist area with minimal open space. B. Sit, stand, bend and stoop as needed. C. Lifting, pushing/pulling up to 25lbs.