AMVETS Jobs

Field Service Technician - DemandTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. In this position, you will provide technical support for Automation & Electrification Service, Process Automation Energy Industries (PAEN) in Cleveland, Ohio, delivering superior, professional service, remotely or on site. Our vision is to be the best service team in the industry. Our mission is to provide customers the best field service experience. Our goal is to be the reason customers buy ABB solutions. This is a position with global grade 15 This position reports to Regional Service Manager - North Your responsibilities Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA Distributed Control System All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction) Troubleshoot low complexity to medium complexity tasks associated with the distributed control system hardware, software issues and manage technical support requests on the customers behalf to optimize system performance Maintain customer database by logging each call and the support provided Suggest ABB solutions to enhance system performance and expand scope of value add service to the existing contract Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations Respond to customer questions, issues and inquiries with accuracy and timeliness. Maintain a "follow up" system with customers to ensure the technical advice provided was effective Support projects for hardware and software upgrades, system modifications and additions, both online and offline Your background High School Diploma or GED and 6 years of professional work experience Ability and willingness to travel approximately 80 percent as required Experience with system Network maintenance Ability to build strong customer relationships Demonstrated ability to work effectively with no supervision Demonstrated interpersonal skills Customer service oriented Candidates must already have a work authorization that would permit them to work for ABB in the US Benefits Retirement plan Life insurance Disability insurance Wellbeing program Healthcare plan More about us ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, m