AMVETS Jobs

Job Summary:nnThe Product Warranty Analyst is responsible for monitoring warranty processes, claims, and daily warranty operations. They establish and implement warranty-related policies and procedures, analyze warranty claims and data to determine accuracy and validity, and manage warranty databases to maintain and report on accurate records.nnResponsibilities:nn * Provide input to customer Product Warranty process.n * Help define and utilize methods, processes, and tools to deliver accurate information on time, withing the department budget efforts.n * Supports improvement in product reliability.n * Identify and develop preventative measures to reduce incident / problem re-occurrence.n * Develop processes and tools to maximize the effectiveness of failure-mode part analysis and minimize part analysis time.n * Work with cross-functional teams to address and resolve technical and commercial warranty issues.n * Analyze data and develop reporting methodologies to provide the organization with meaningful tools that drive product improvement.n * Assist in developing tools and processes that ensure clear and accurate reporting of internal and external warranty status and appropriate activities.n * Create warranty-related policies, procedures, work instructions, and promote application within the NA/SA warranty team.n * Adhere to federal and state regulations.n * Adhere to all company policies, processes, and procedures.n * Performs other duties as requested, directed, or assigned. n * Predictable and reliable attendance.nnPosition Qualifications:nn * Bachelor's degree in Engineering, Business, Automotive Business/Administration, Finance or Management or equivalent experience.n * Minimum of three (3) years of automotive and/or manufacturing warranty experience.n * Knowledge of industry terminology, standard processes and practices, OEM warranty systems, understanding of electrical/technical systems, and the ability to learn warranty specification.n * Effective decision making and problem-solving skills. n * Strong understanding of customer service principles and best practices.n * Excellent interpersonal and communication skills, both written and verbal.n * Experience using customer service software, databases, and tools.n * Working knowledge of Microsoft Office Applications and SalesForce software.n * A deep commitment to delivering excellent customer experiences and ensuring customer satisfaction.n * Ability to gather customer feedback and use it to improve service quality. n * Highly organized and detail oriented. n * Flexibility to adapt to changing customer needs and business demands.n * Willingness to work in a fast-paced environment.n * Effective communication with both customers and internal teams, including senior management.n * Assertive, and not afraid to share their opinion. nnKey Competencies:nn * Focuses on Quality: Drives work results with a quality focus on actions and results.n * Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeking input from others, and identifies connections and/or root causes of problemsn * Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.n * Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.n * Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.n * Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.n * Communications: Exchanges thoughts, feelings, and information effectively.nnPhysical Requirements / Working Conditions:nnThe physical