Job Information


JOB REQUIREMENTS: ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for arriving patient to the Hospital, ER and Urgent Care Responsible for taking patients complaints/symptoms and listing complaints and symptoms in the appropriate order. Responsible for gathering and entering into EPIC all necessary billing and demographic information from patients/family. Identify appropriate primary/secondary payees Collects all applicable co-pay's, self-pay payments, and in some cases pre-payment for services. Helps coordinate placement of patients into the appropriate unit. Verifies patient insurance information and updates insurance information as appropriate. Helps to identify patients without insurance and works closely with patient financial counselors to help facilitate self-pay services for patients without insurance. Helps identify if patients in the ER have an out of network insurance and provides this information to ED providers. Responsible for logging in the patients account notes that a patient has out of network insurance and any attempt to transfer patient to an in-network facility that was denied. Works with other departments at various hospital locations to notify when patients have arrived. Responsible for updating wait times for InQuicker at various hospital locations including interstate billboard. Responsible for adding InQuicker patients to the ED track boards as patients make appointments. Performs Pre-admission functions for patients. Performs Pre-registration functions for patients. Upon admission provides patients with admission information such as the VIP Folder as needed. Obtains signatures for Medicare forms as required for admission. Correctly identifies patients utilizing department standards. Generates patient arm band, face sheet, and patient labels. Works closely with ER/Urgent Care staff to facilitate patient care during periods of EPIC Downtime. Works with nursing staff to provide taxi vouchers and payment for taxi services for patients. Responsible for maintaining an accurate cash drawer. Responsible for closing and balancing cash drawer at the end of each shift. Works workqueues to resolve registration errors thus allowing patient bills to process in a timely manner. Responds to all incoming correspondence and telephone inquiries. Escorts patients/visitors to the correct area. Must be able to push patient in a wheelchair. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** OTHER EXPERIENCE AND QUALIFICATIONS: EDUCATION & EXPERIENCE Graduate of high school or equivalent One to two years customer service experience required Knowledge of all third party payors preferred Medical terminology preferred ADDITIONAL REQUIREMENTS Passing the Driver's License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Basic knowledge of keyboard skills and medical terminology preferred. Excellent oral communication skills/organizational skills Ability to handle stress and problem solve Computer experience preferred EPIC knowledge preferred Able to work independently, as well as, collaborate in a team environment. ***** APPLICATION INSTRUCTIONS: Apply Online: