Job Information
HEI Hotels and Resorts Back of House Manager - Housekeeping/Engineering in Lahaina, Hawaii
About Us
Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation. Comprised of two 12-story towers on six acres of lush tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the fire pits.At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice and we are excited to have the opportunity to talk to you about opportunities to join our team!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Back of House Operations Manager - Housekeeping/Engineering
Ensure adherence to cleanliness standards in guestrooms and heart-of-the-house areas through effective training, staffing, and supervision. Manage operating supplies efficiently and monitor guest service to uphold guest satisfaction. Oversee preventive maintenance, life safety systems, and utility monitoring while ensuring compliance with standards and regulations. Act as the liaison between Housekeeping, Engineering and Front Office.
Location: The Whaler Resort - 2481 Ka'anapali Parkway Lahaina, HI
Start Date: ASAP
Pay Range: $65,000 - $70,000 / annually
Schedule: Flexible schedule, some weekends, evenings, and holidays may be required
Responsibilities
Housekeeping :
Plan, organize, and monitor staff workload to maintain cleanliness standards.
Develop and implement expense management controls.
Conduct periodic inventory of housekeeping supplies, amenities, and equipment
Utilize labor management tools for scheduling and cost control.
Interview, hire, train, and manage staff performance.
Resolve guest issues to maintain high satisfaction levels.
Evaluate furniture and fixtures within a unit and effectively communicate any issues or resolutions to Owner Services for proper follow-up with the owner.
C oordinate maintenance projects and preventative maintenance
Ensure department compliance with OSHA requirements.
Conduct daily and monthly staff meetings, provide guidance.
Provide clear direction to staff through verbal and written communication.
Perform any other assigned duties.
Final inspection of ready unit to ensure that the unit is prepared to meet the standards expected by the owner or the next occupying guest.
Ensure all housekeeping work orders are entered properly into the track system for efficient management and timely resolution of issues.
Engineering :
Follow preventative maintenance procedures for guestrooms.
Maintain department budget and supplies inventory.
Supervise, train, and manage engineering staff.
Maintain accurate records and filing systems.
Ensure safe and efficient operation of engineering spaces.
Identify maintenance needs and train team members in life safety procedures.
Lead Safety Program (SWIM) and monthly Safety Committee Meetings
Perform any other assigned duties.
Ensure all maintenance work orders are entered properly into the track system for efficient management and timely resolution of issues.
Qualifications
3+ years management experience, with at least 3 years in housekeeping/engineering.
High School diploma or equivalent required; Bachelor’s Degree preferred.
Knowledge of housekeeping operations and management.
Ability to resolve conflicts and manage multiple tasks.
Understanding of hotel operations, including safety and quality assurance.
Effective verbal and written communication skills.
Leadership skills to motivate staff and accomplish goals.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job LocationsUS-HI-Lahaina
Posted Date2 weeks ago(4/15/2024 6:46 PM)
Requisition ID2024-47558
Position TypeRegular Full-Time
Location NameThe Whaler on Kaanapali Beach
MinUSD $65,000.00/Yr.
MaxUSD $70,000.00/Yr.