Job Information
QPS Employment Group Senior Technology Support Specialist in La Crosse, Wisconsin
Position Title: Senior Technology Support Specialist 2nd Shift Wage: $22.00/hour Shift: 2nd Hours: 12:00pm 9:00pm As a Senior Technology Support Specialist, you will play a crucial role in providing advanced technical support services, ensuring the seamless operation of hardware and software systems. Your responsibilities will encompass a wide range of tasks, including troubleshooting, installation, maintenance, and end-user training. This position requires a proactive and customer-focused approach to deliver top-notch support in a fast-paced environment. This is a 1 year contract. Senior Technology Support Specialist Responsibilities: - Respond to Help Desk requests via phone calls or emails in a 24/7 environment - Set up and maintain a variety of hardware and software, including computers, printers, copiers, faxes, scanners, and projectors - Educate end-users on resolving hardware and software issues, providing technical training when necessary - Assist in the installation, configuration, and usability of desktops, laptops, peripheral equipment, and software, adhering to standards and guidelines - Monitor stock levels of hardware, submitting equipment requests as needed. - Perform Front Desk duties, including assisting walk-ins and recording receipts of computer equipment - Provide on-site technical support for video conference software and hardware - Evaluate applications and software patches for desktop applications to address issues - Maintain a working inventory of commonly used items for desktop support - Monitor telephone calls to troubleshoot and address user problems related to computer software and hardware - Maintain Incident/Request logs and records for tracking and reporting purposes. - Conduct preliminary identification of network user problems and escalate as needed for resolution - Install and maintain printers and scanners - Set up new computers, ensuring proper operation and software installation - Investigate and resolve computer software and hardware problems - Provide software application support to end-users via telephone or on-site - Demonstrate excellent written and oral communication skills