AMVETS Jobs

Description

您引領潮流。我們支持您。

有了正確的支持，人們和企業就有力量不斷進步。當您加入 Team Amex 時，您將成為全球多元同事社區的一員，堅定不移地支援我們的客戶、社區和彼此。在這裡，您將學習並成長，因為我們幫助您創造獨一無二的職業旅程，為您提供個人和專業支援，為您帶來福利、計劃和靈活性。

在美國運通，您會因您的貢獻、領導力和影響力而得到認可，每位同事都有機會分享公司的成功。我們將以團隊合作的方式取得成功，並努力捍衛 公司的價 值 觀 和強大的支持承諾，每天為客戶提供最優質的服務體驗。而且，我們將以最高誠信來做到這一點, 並營造出讓每個人都能感到受關注、受傾聽並找到歸屬感的環境。

加入 T e am Amex 美國運通團隊 ， 讓 我們一起引領潮流。

您將如何對這個角色產生影響力？

我們前線的Travel & Lifestyle Consultant旅遊和生活體驗助理 擔當一個重要的角色, 每天為我們最尊貴的卡會員提供超凡的專屬體驗. 在一個以線上虛擬方式工作的客戶聯絡中心，以電話和電郵的方式為卡會員提供與旅行和生活體驗相關的服務查詢。

作為一個成功的Travel & Lifestyle Consultant旅遊和生活體驗助理對推動優質客戶服務,、建立良好的客戶關係和溝通, 及策劃難忘的會員體驗有著與生俱來的熱衷。他們對生活品味與奢侈品的相關趨勢和國際發生的大小活動有著敏銳的觸角，並對透過增強品牌價值可以提高客戶的體驗帶來的意義而感到自豪。

職 責 :

• 為卡會員提供所需的旅遊和生活體驗相關的服務和協助,願意承擔責任的同時需確保無瑕疵的客戶服務

• 有策略地推薦適合會員需求的產品及提供個性化的服務

• 提供最佳的客戶服務體驗,透過每次的接觸與卡會員建立良好關係

• 運用多個不同的系統與作業流程並通過各種客戶渠道進行有效的溝通

• 準確和詳細地記錄必要訊息,追蹤並完成卡會員之需求

• 對有關白金卡產品、禮遇和會員服務擁有相當的了解和專業知識

• 熟悉旅遊產品和了解旅遊行業趨勢及其對工作領域的影響

運用良好的溝通與白金客戶經理緊密合作，深入了解個別會員的概況、偏好、歷史和期望, 致力提供所需支援

• 注意——這不是一個人的領導角色

* * 入職要求 :

• 需要有旅遊工作相關的經驗

• 至少 2 年的尊尚旅遊服務和旅遊策劃相關的工作經驗,懂得GDS /Sabre預訂系統會作優先考慮

• 文憑或大學以上學歷

• 流利中文、英文會話和書寫；口語表達清晰、流暢

• 了解世界地理和旅遊目的地，包括環球餐嚮和生活品味與奢侈品的相關趨勢

• 處事積極，正向，樂於學習，願意接受挑戰

• 善於團隊工作,能適應在快速變化的環境並有能力彈性調整工作順序

• 展現對服務的熱誠,具有卓越的客戶服務技巧,能為尊貴客戶提供個性化和專業的服務

• 具有優秀溝通能力和協調能力，並能透過良好的聽力技巧能去了解客戶需求從而根據情況作出細節調整

• 用心傾聽客戶需求和善於書寫和會話交流，妥善處理卡會員多元化需

• 能彈性調整配合輪班工作

我們每週 7 天/每天 24 小時為我們的卡會員提供服務。我們的營業時間可能會根據業務需求而變化。成功的候選人需要輪班工作，從周一到週日。

我們為同事和他們所愛的人提供支持其整體福祉的福利和計劃。這意味著我們在您的生命的每個階段提供支援並優先專注於整體身心健康，讓您身心和財務安康成為焦點。

褔 利 包括：

• 有競爭力的基本薪金待遇

• 額外的業績獎金獎勵計劃

• 支持財務儲蓄計劃和退休計劃

• 全面的醫療、牙科、視力、人壽保險和殘疾福利（取決於地點）

• 彈性的混合模式工作Amex Flex ,同事可以到場工作或以線上虛擬方式工作。

• 優厚的帶薪育兒假政策（取決於地點）

• 免費使用配備護士和醫生的全球現場健康中心（視地點而定）

• 通過 Healthy Minds 輔導計劃接受免費保密諮詢服務

• 良好晉升制度,支持職業發展和培訓

根據適用的法律和法規，美國運通的工作機會將以成功完成背景驗證調查為條件。

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

As an American Express Travel & Lifestyle Consultant, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day:

• Delivering an innovative service to your customers through multi-channel servicing designed to meet their individual requirements

• Consulting with our Card Members through phone and digital channels such as e-mail servicing and website booking support so that you can recommend relevant products and services that are perfectly tailored to their needs

• Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site

• Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars and hotels

• Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points

• You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

Minimum Qualifications

• Strong verbal and written communication skills including active listening in Cantonese, and English (Mandarin is beneficial)

• Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services via phone and digital channels

• Confident computer skills are vital as you’ll be using several different tools and systems daily

• Ability to consult and convey extraordinary care through exceptional writing skills

• A flair for building long-lasting customer relationships through your ability to thoroughly understand your customer and your strong verbal and written communication skills

• A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel and lifestyle

• Resilience and composure to remain positive under pressure and in changing circumstances

• Strong time management and multi-tasking skills

• The flexibility to work shifts, including evenings, weekends, and holiday

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Operations

Primary Location: Malaysia-SGR-Kuala Lumpur

Schedule Full-time

Req ID: 24005425