Job Information
BD (Becton, Dickinson and Company) Remote Monitoring Specialist (3 Shifts) in Kuala Lumpur, Malaysia
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health ™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us ?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Job Description
Identify and review dashboards, alerts and alarms
Applying fix to the alerts and alarms.
Supports cross medical product solutions (9 Different Product Type)
Builds effective working relationships across functions and locations
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Demonstrates adaptability for working in diverse environments; managemultiple tasks at a time and able to prioritize; work independently
Follows procedures and processes in an FDA regulated environmen
Communicates effectively with customers; builds rapport and listens toneeds and takes action to meet customer needs
Seeks out initiatives and projects that will broaden experiences / skillset and support critical organization capabilities
Demonstrates effective use of phone and/or email for communicationchannel
Work in shifts in a 24/7 support team.
Preferred Requirements
Minimum of 2-years in a technical support environment with directcustomer service support. (in IT or Healthcare fields)
Able to multi-task in a fast paced environment with many forms of communication including Instant Messenger, email, and phones
Excellent documentation skills including detailed case notes while on the phone with a customer
Skills, abilities, and an In-depth knowledge of general computer termsand navigation skills.
Analytical and problem solving skills to handle windows operatingsystems.
Ability to communicate technical solutions/recommendations to a non-technical audience
Write SQL Queries (Select, Join (Left/Right), Update, Insert)
SQL Server 2008+ Administration
Windows Server (2008+) and Desktop Administration (Win7+)
Networking topology, terminology, commands
IIS and Web Application Administration
Group Policies Terminology and Administration
Active Directory Administration
VMWare Terminology and Administration
Installing peripherals (Scanners, Printers...)
Application (non-Pyxis) Installation and Troubleshooting
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
MYS Kuala Lumpur - Jalan Kerinchi
Additional Locations
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.