Job Information
Pilot Company Sr Project Manager in Knoxville, Tennessee
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
The primary purpose of the Senior IT Project Manager at Pilot is to lead, oversee and ensure the successful management and delivery of single or multiple complex IT projects (e.g., software development and implementation), and at times a program of related IT projects. Project factors such as scope, time, resources and cost may require skilled and dynamic change management to deliver value. The Senior IT Project Manager will also contribute to the growth and maturity of the enterprise IT project management practice.
Lead complex IT projects through governance and gating processes from inception and prioritization through deployment and support.
Initiate and lead sessions with business and IT stakeholders to define project scope and requirements. Ensure decisions and plans are documented thoroughly.
Review contracts, proposals, requests, and data to determine timeframes, funding needs, and staffing requirements of available and unavailable business and IT resources for phases of the project.
Create project artifacts including charters, resource plans, detailed project plans and phased schedules, budgets and status updates. Maintain these and ensure ongoing understanding and alignment of them across all stakeholders throughout the project.
Connect and build relationships across the project team, the IT solutions owner, product owners, vendors, and IT shared services teams throughout the project to ensure work and interdependencies are planned for appropriately. Navigate and connect all internal IT departments to ensure work plans are understood and successful.
Collaborate with business owners across various departments to uncover, define and understand business processes that may be impacted as well as business decisions needed to ensure a project’s success.
Identify milestones and required activities and tasks. Ensure internal and external stakeholders understand these and deliver upon these through ongoing tracking and communication that you create and manage.
Establish project governance including defining operating and/or steering committees as well as decision-making paths and expectations.
Create, implement and deliver written and verbal project communication plans for various audiences, including from day-to-day project team collaboration to creating and presenting detailed status updates to executives or large stakeholder groups.
Conduct risk assessments and either mitigate risks or manage and understand risk mitigation plans thoroughly. Ensure the right discussions and decision-making occurs.
Establish key performance indicators (KPIs) and value objectives with the project sponsors, business leaders and other departments. Ensure that plans for measurement are in place.
Ensure post-go-live and production support readiness is completed (e.g., coordinate end-to-end project cutover and deployment tasks, ensure creation of support transition documentation, plan for functional and user-acceptance testing and end-user training, and help establish organizational change management (OCM) plans).
Complete other duties as assigned.
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Qualifications
Bachelor’s degree in related field (e.g., business management, information technology, computer science, project management, etc.) required
Minimum five years’ IT project management experience required
Project Management Institute (PMI) Project Management Professional (PMP®) certification preferred
Project Management Institute Agile Certified Professional (PMI-ACP®) Certification preferred
Certified Scrum Master (CSM) certification preferred
Certified Change Management ProfessionalTM (CCMPTM) or other organizational change management certification preferred
Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guidelines
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Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.