Job Information

Humana Medical Record Retrieval Representative- Knoxville/Maryville, TN in Knoxville, Tennessee


The Risk Adjustment Representative 2 travels to provider offices within the region and scans medical records into a secure system. The records are reviewed by Humana's Coding staff.


  • Travel up to 50% of the time, and will consist of driving to locations close to your home, as well as driving to locations that require overnight travel for up to a week at a time.

  • Use a laptop computer and a portable scanner to retrieve medical records which will be uploaded into a database.

  • Complete scheduled appointments and visits to physician offices in a timely, efficient manner to meet all deadlines.

Required Qualifications

1+ year of administrative, medical record, clerical or support experience

Must have reliable transportation

Demonstrated organizational skills

Proficiency in Microsoft Office Word and Excel

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Live within reasonable commutable distance of Knoxville, TN/Maryville, TN

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits

Have high-speed internet speed of at least 25mbs for download and 10mbs for upload.

Preferred Qualifications

Associates or Bachelor's Degree

Strong written and verbal communication skills; strong analytical, organizational and time management skills

Knowledge and experience in health care environment/managed care

Strong knowledge of ICD-9/10 codes

Additional information:

Although this position is listed as "Work at Home", you will need to reside in Knoxville/Maryville as you are travelling in this territory to retrieve records

Scheduled Weekly Hours