Job Information
Miovision IT Systems Administrator in Kitchener, Ontario
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.
Position Summary
As an IT Systems Administrator, you will provide on-site support of Miovision systems and employees across the business by troubleshooting, diagnosing, and resolving issues with hardware, software, computers, and applications within our Kitchener, Ontario, Canada headquarters. You will be co-owner of the IT Service Desk and work directly with employees providing troubleshooting and task-based solutions ensuring uptime and efficiency throughout the business. You are the primary contact for all new hire setups, including workstation configuration and account activation/creation. You will help build and support Miovision’s identity strategy through the administration of Okta, AD, and Azure AD. In support of the larger Miovision employee base, this role will assist with supply and materials ordering and vendor management.
Key Accountabilities
Primary point of contact for on-premise and remote employees requesting IT assistance
Ownership of Miovision’s IT Service Desk ticketing system and end-user support
Escalating Service Desk ticket requests to tier-2 support
Onboarding of new employees including workstation setup and account creation/management
Offboarding of employees, accounts and systems
Server provisioning and maintenance
Troubleshooting Windows Desktop, Windows Server, MacOS, Ubuntu workstation and network issues
After-hours on-call support as needed
Management of Directory & Identity Services: Okta, AD, Azure AD, Jamf
Procurement and management of IT supplies and assets such as workstation, server components and peripherals
Managing enterprise-distributed applications such as Anti-virus solutions including access and permission control
Skills/Qualifications
Detail-oriented, ability to adhere to service level metrics
Customer-focused ideally with previous experience in an experience in a service role
Excellent time management skills
Previous hands-on technology experience
Proficient with Windows and MacOS workstations
Experience with Active Directory, and Azure Active Directory
Experience with Okta, or equivalent identity management tooling
Experience with Linux
Experience with Google Workspace and Office 365
Experience using JIRA and Confluence
Ability to document standard operating procedures
Excellent communication skills
Customer service-oriented
Ability to work with minimal supervision
Plays for the team
Additional Assets
Security Administration
Advanced knowledge of Identity systems and workflows
Advanced enterprise network administration experience
Perks and Benefits
Comprehensive health benefits starting on day one
RRSP Matching Plan
Variable Incentive Plan
Mio-Days (https://www.linkedin.com/pulse/introducing-mio-days-kurtis-mcbride/?trackingId=C5hkvyPWAQCBE82cf60ZOA%3D%3D) : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
Internet subsidy and a remote work allowance
Enhanced paternity and maternity leaves
Unlimited vacation policy
Virtual fitness classes
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.
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