Job Information
HEALTH AND HUMAN SERVICES COMMISSION Network Specialist II in Kerrville, Texas
Job/Position DescriptionNetwork Specialist IIAre you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Health and Specialty Care System (HSCS) may be just the place for you! The State Hospital System, under the HSCS is comprised of nine psychiatric hospitals located throughout the state and one youth residential psychiatric center in Waco. The HSCS is a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. The hospitals provide state-of-the-art treatment that is recovery-oriented and evidence-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan. Apply now to join our team.The state of Texas offers many benefits (https://hhs.texas.gov/about-hhs/jobs-hhs) to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program (https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service), which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits (https://ers.texas.gov/Benefits-at-a-Glance/Health-BenefitsL), a lifetime monthly retirement annuity (https://ers.texas.gov/Benefits-at-a-Glance/Retirement) as well as 401(k) and 457 Programs (https://ers.texas.gov/Active-Employees/Retirement/Texa$aver-401(k)-457-Program ) under the Employees Retirement System of Texas.In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under moderate direction of HSCS Information Technology Customer Service and Support (IT CSS) State Hospital Branch Manager, with limited latitude for the use of initiative and independent judgment, performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area network (WAN). Performs network design and installation, training, and evaluation of potential network enhancements. Perform customer support activities. Responsible for compliance with applicable policies, standards, guidelines, and procedures of HHSC, and DIR (Department of Information Resources). This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned. Essential Job FunctionsAttends work on a regular basis and predictable schedule in accordance with agency leave policy and performs other duties as assigned.(40%) Serve as front line technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software, and connectivity to network or telecommunications systems. Working closely with other with team members, perform PC desktop support, troubleshoot, and repair hardware and software, making appropriate documentation within the assigned Help Desk system, and other technical issues in a timely manner and according to Service Level Agreement (SLA) standards.(25%) Install, monitor, and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of, and act as liaison to, the Data Center Services (DCS) vendor to ensure service levels for network server hardware and ope https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=601717 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.