Job Information
Plastic Express Customer Success Representative in Kent, Washington
Company Overview
Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 18 warehouse locations and 37 rail terminals across the US. At many of the Plastic Express sites, we also handle some Non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 190 trucks, with approximately 227 trailers performing full bulk truck distribution business. Plastic Express is headquartered in City of Industry, CA and has over 500 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our “Can Do” tradition.
Job Summary
The position reports to the Manager of Customer Service.
A "hybrid" Customer Service position involving significant interaction with external and internal customers to provide "best in class" service to a customer base comprised of Fortune 500 companies.
The ideal candidate has experience and the proven ability to manage the customers day to day logistics/warehouse/transportation needs in a high pace/high transaction, team oriented service environment.
Attention to detail and strong proofreading abilities are necessary skills.
Experience with SAP or web-based TMS/WMS/OMS operating systems is essential for success.
The Customer Service Representative will work closely with and provide prompt feedback to: Sales and Marketing, Accounting, Human Resources and Company Management. During the course of business the Customer Service Representative is not to share any confidential information with anyone other than their direct Manager or Executive of Plastic Express.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities and Duties
Process customer bulk trucking and packaging orders from various sources, email, SAP, Web based portals, EDI.
Input customer orders into TMS/WMS system with accuracy and speed.
Prepare end of day reports.
Answer phones, forward calls and take messages.
Research information when needed.
Maintain inventory by checking for any discrepancies.
Assist in customer inventory reviews.
Monitor “Open Order” process of customers to make sure all orders are being updated.
Assist the Department Managers with special assignments.
Maintain and monitor delivery in Plastic Express data base.
Notify Management immediately concerning missed/moved orders
Track daily/weekly/monthly all activities on the customers open order reports insure they are completed and updated properly.
Notify Management of any discrepancies.
Monitor and maintain the Open Order Report in the Warehouse database.
Review customer orders against shipping requests and insure 100% accuracy of our work instructions that are being issued for order execution.
Contact CS Manager with any questions on orders.
Qualifications and Skills
College degree preferred
2 years+ experience as customer service in the transportation industry preferred
Professional, friendly phone presence
Possess a high level of proficiency in Word, Excel and Outlook
Ability to multitask, prioritize and work under stress
Highest quality written and verbal communication skills
Type 40wpm+ with 100% accuracy
Knowledge of bulk commodities industry rates and terms a plus
Willingness to be cross-trained in other departments.
Benefits and Perks
Family health benefit packages
Vacation pay after a year
Holiday pay
Company matching 401k retirement program, after a year
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our Can-Do tradition.
If you have an interest in working at Plastic Express, please forward your resume including a brief work history.
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