Job Information
Crisis Connections 911 Call Diversion Clinician in Kent, Washington
*Position Title: *911 Call Diversion Clinician
*Reports to: *988 Clinical Supervisor
Type: Full-Time opening. 30 hours per week.
*Pay rate: *$37.23/hour
*Location: *Onsite in Kent, WA
*Union Representation: *Represented by OPEIU
*Schedule: *10am-6pm, Sunday-Wednesday.
Start date: March 2024. Onsite & virtual training will be required for 5-6 weeks. Sign-on Bonus of $5000, to be paid in 2 lump sums. $2500 when hired, and $2500 after 6 months of employment.
*Clearance Requirements: *This role requires the ability to pass a 911 CJIS Criminal Background Check and Fingerprinting for clearance at the 911 Valley Communications Center.
PROGRAM SUMMARY: Crisis Connections in partnership with Valley Com 911 will build a team of behavioral health crisis responders that will be physically housed onsite within the Valley Com contact center. This new and innovative program is one of the first in the nation and aims to reduce the reliance on a criminal justice response for individuals experiencing a behavioral health crisis. If this is work you are passionate about, we want to hear from you, and see if you would be a good fit for this new team.
POSITION SUMMARY: The 911 Call Diversion Clinician for 988 is a qualified Mental Health Professional who is trained to oversee calls, provide risk assessment oversight, and clinical decision making for calls that come into Valley Com 911's Public Safety Answering Point (PSAP). This position is responsible for overseeing all activities of the 988 embedded clinical team while on shift, with a primary focus of diverting behavioral health crisis calls away from law enforcement responses when clinically indicated.
The selected candidates must bring clinical expertise in the areas of crisis intervention, de-escalation, and mental health. Responsibilities include monitoring the delivery of services via phone and in the future chat/text. The 911 Call Diversion Clinician will ensure that callers receive appropriate emotional support, and referrals to the appropriate level of care.
QUALIFICATIONS AND EXPERIENCE NEEDED:
- Master's degree in psychology/counseling or social work or related field required.
- Experience in working with law enforcement, 911 operators, and first responders highly preferred.
- Must currently hold clearance or successfully pass the Criminal Justice Information Services (CJIS) background check and fingerprinting.
- Mental Health Professional as defined by WAC 246-341-0200.
- Independent or associate licensure in counseling, or social work preferred.
- Must successfully pass a WA State Patrol (WATCH) background check in accordance with the DSHS Secretary's list of crimes for positions that will have access to personally identifiable information (PHI)
- Experience working with individuals in crisis required.
- Excellent verbal, written, and typing skills required.
- Ability to work effectively with a multi-disciplinary clinical staff in a fast-paced environment required.
- Experience of working within a call center preferred.
- Telephone assessment or help line experience preferred.
- Prefer experience in King County Public Mental Health System
911 Call Diversion Clinician Responsibilities
Responsible for the direct oversight of 911 Call Diversion Specialist and general oversight and direction of other staff working the 988-phone line during scheduled shifts. This will include close monitoring and coaching of 911 Call Diversion