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The Chief Front Desk is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Chief Front Desk, you will be responsible for performing the following tasks to the highest standards:

• Understand the Front Desk KPIs and support the team for smooth and efficient day to day operation, leading the team towards meeting and exceeding the KPIs and business targets.
• Collaborating with the Duty Manager and Chief Concierge for VIP guest service.
• Collaborating with the Commercial department to ensure service quality for the commercial guests and group handling.
• Understand and take action to be the role model of the Hilton brand standards.
• Ensure all information is updated and available for easy access for all Front Office associates.
• Ensure that the Front Office Manager, Assistant Front Office Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
• Train all Front Desk associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Ensure proper reception of Hilton Honors members as well as other customers at the Front Desk.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Ensure that all Front Desk associates are up to the grooming standards set by the Management.
• Set team goals in consultation with team members according to hotel / department goals, policies and practices.
• Maintain good personal presentation, adhering to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Chief Front Desk serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour’s, skills, and values that follow:

• Secondary school education and above.

• At least 5 years in a supervisory level position in Front Desk operation.

• Fluent in English and Japanese to meet business needs.

• Appreciate Hilton culture.

• Good character and ethics.

• Strictly obey the relevant laws and regulations, internal policies and implementations.

• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.

• Have a strong sense of responsibility and learning ability.

• Hotel management experience preferred, but not required.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Chief Front Desk - Hilton Okinawa Miyako Island Resort

Location: null

Requisition ID: HOT0A3FT

EOE/AA/Disabled/Veterans