Job Information
Kyndryl Lead ServiceNow Consultant in Kelsterbach, Germany
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Your Role and Responsibilities :
At Kyndryl our people are the basis of everything we do, we believe skills drives growth, so we invest in our employees. We want to be known as being fast, flat and focused in how we operate, and we want our people to feel they can be their true self when working for Kyndryl. We design, build, manage and modernize the mission-critical technology systems the world depends on every day. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. Come and join us! Become part of our team and take the chance to make a difference.
We are looking for a motivated ServiceNow Consultant (m/f/d) to support our clients in defining and implementing innovative and exciting IT transformations.
Our motto is: "Advise – modernize – migrate - operate".
As part of the Kyndryl Consult team, you act as a Senior Consultant along the phases "Advice", "modernize" and "migrate" and guide customers towards a secure and stable operation of their critical IT systems. We act seamlessly from strategy, process and organizational consulting to technology consulting and accompany our customers on their digital transformation.
Your Role and Responsibilities
As part of our Kyndryl Consult team, you will work as an interface and intermediary between departments and IT to develop excellent solutions, accept implementation requirements for ServiceNow and support the creation and implementation of customer-specific ServiceNow architectures
You advise our customers on the conception of the ServiceNow architecture for the implementation of customer business processes into innovative and time-efficient workflows
As a ServiceNow consultant, you keep an overview of the complete IT architecture of our customers. You worked closely with all other responsible persons in agile, diverse and interdisciplinary teams.
You analyze and design business workflows and, based on this, deliver a tailor-made process architecture that is optimally tailored to the options of the ServiceNow platform
You support customers in the design and implementation of interfaces to other systems as well as the migration of processes and data
They are able to think from the perspective of our customers, identify challenges, systematically outline solutions and implement suitable solutions with the help of building blocks from the Kyndryl portfolio and its partner ecosystem.
Who You Are
Required Professional and Technical Expertise :
Bachelor’s or master’s degree, preferably in a subject of mathematics, computer science, natural sciences or technology
+5 years of professional experience in the ServiceNow environment, especially in the conception and development of complex solutions in ServiceNow platform (architecture, principles, functions, implementation methodology)
Experience in consulting and implementation of one or more ServiceNow modules (ITSM, ITOM, SPM, ITAM, IRM, Security Operations, DevOps), Employee Workflow (HRSD, WSD), Customer Workflow (Order Management, Field Service Management)
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications
Familiar with the design and/or implementation of ServiceNow integrations to other systems (e.g. ServiceNow to ServiceNow or other ITSM tool suites, Microsoft and SAP systems)
Experience in designing and setting up a CMDB in ServiceNow
Routined in JavaScript, relational databases and web technologies
Understand dependencies including cause-and-effect chains between business and IT
Flexible, curious and creative
Open to change and able to develop and propose innovative ideas
Team-oriented, integrative and positive in a group dynamic
Able to build empathy within our teams and gain the trust of our clients
Self-reliant, entrepreneurial, proactive and productive
Willingness to travel and work on site at the customer's site
Excellent communication skills and excellent German and English skills
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.