Job Information
American Express Global Business Travel Support Specialist in KDS United Kingdom, United Kingdom
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Main Purpose:
He/she must advise and provide technical expertise to customer requests while respecting company standards and ensuring customer satisfaction
Key Duties & Responsibilities:
Diagnoses and analyzes customer technical issues
Takes care of solving customer problems
Raises technical tickets to technical teams (R&D, product) and to suppliers
Ensures follow-up with technical teams
Is responsible for writing articles in order to enrich the product knowledge database.
Will be responsible for carrying out any missions that may be entrusted to him/her in the course of his/her duties. These tasks have an evolving nature, on one hand due to the imperatives of adaptation of the company and its needs, on the other hand to the capacities and the deepening of skills
Qualifications:
Minimum Bac+2 or significant experience in the world of travel or expense report
Essential Core Skills/Experience:
Experience in Technical support
Customer relationship management
Experience in the tourism sector would be a plus
Professional/Technical Skills:
Fluent in English and French.
Good oral and written communication.
Knowledge of GDS (Amadeus, Galileo and Saber) would be a plus
Knowledge of Salesforce CRM and Jira would also be a plus.
Personal Qualities :
Curiosity
Able to communicate effectively.
Being able to speak to non-technical people.
Proactive attitude
Good interpersonal quality
Active listening
Location
United Kingdom - KDS United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)