Job Information
Robert Half Help Desk Analyst III in Katy, Texas
Description
We're seeking a talented IT Support Specialist to join our team and provide exceptional technical support to our users. In this role, you'll play a key role in resolving user issues, maintaining network infrastructure, and ensuring a smooth user experience with Microsoft Intune for mobile device management.
Responsibilities:
Troubleshoot and resolve a wide range of technical issues related to hardware, software, network connectivity, and mobile devices.
Diagnose and resolve network connectivity problems, ensuring efficient network performance.
Provide first-line support for Microsoft Intune, including device enrollment, configuration, and troubleshooting.
Maintain accurate documentation of user issues and resolutions.
Assist with user onboarding and training on new technologies and processes.
Escalate complex issues to senior IT staff as needed.
Stay up-to-date on the latest IT trends and technologies, particularly in networking and mobile device management.
Provide excellent customer service with a positive and professional attitude.
Requirements
Qualifications:
Minimum 1 year of experience in IT support or a related field.
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
Experience troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.).
Working knowledge of Microsoft Intune for mobile device management.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
A strong commitment to providing exceptional customer service.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Skills:
A+ or Network+ certification a plus.
Experience with Active Directory and other network management tools.
Experience scripting (e.g., PowerShell) a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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