Job Information
Kanaan Communications, LLC Manager Operations Management in Kansas City, Missouri
Overview and Essential Functions
Operations Manager (North Georgia)
Overview
This is an exciting opportunity to join the Operations Team at UtiliQuest, LLC as an Operations Manager. UtiliQuest has been a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,700 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.
Meet the team
Operations Managers are held to high standards and expectations as leaders in our daily center operations. These dynamic individuals lead teams that make a positive impact in our organization. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one.
The Operations Manager reports directly to the Director of Operations. In this role, the ideal candidate will perform work that is responsible for overall direction, coordination and evaluation of the field units. The Operations Manager will carry out leadership responsibilities in accordance with the organization’s policies and applicable laws, while managing all operational aspects of the Center.
What you’ll do…
Key responsibilities will include, but are not limited to:
Provides leadership through a hands-on approach for the overall day to day operations of the Center.
Creates and maintains good working relationships with clients, excavators and employees.
Promotes and maintains a strong safety culture throughout the center for all employees.
Builds and trains a team of Supervisors who are driven and understand the key performance indicators and economic engines of the business.
Conducts daily and weekly planning meetings to ensure quality control is in place.
Active part of the financial forecast process and budget preparation.
Works to reduce unnecessary expenses, damages and risk for company liability in auto accidents and workers’ compensation cases.
Conducts performance reviews and provides regular performance feedback and development opportunities for employees.
Observes activities to ensure compliance with government regulations and safety standards.
Performs investigations as needed, resolves issues and concerns in partnership with other departments for resolution.
Collaborates with company senior leadership to implement policies and administrative procedures.
Reviews daily and weekly scorecards and communicates expectations to field techs to ensure performance metrics achieved.
Validates and approves daily personnel time reports in UKG
Represent the company at various damage prevention forums and community meetings
Develops technicians and has the overall responsibility for employee engagement and morale.
Overlook and approve day to day load management activity.
Performs all other duties as assigned.
Qualifications
Who are we looking for…
Required skills for success:
High school diploma or GED equivalency is required.
BS/BA degree preferred
Two (2) or more years of management and/or supervisory experience required.
Utility locating experience or related industry experience preferred.
Advanced technical skills with various computer applications and experience using Microsoft Office Suite preferred
Demonstrated ability to work efficiently with attention to detail, individually and collaboratively in a team, meet demanding deadlines in a fast-paced environment, and prioritize workflow
Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization
Ability to be flexible and adaptive in a fast-paced and dynamic work environment
Exemplary communication skills with the ability to present and consult with all levels throughout financial and executive leadership
Detail oriented with excellent organizational and multitasking skills
Benefits and Company Summary
What you'll get…
Employee Assistance Program (EAP) at no additional cost
Medical Plans
Including:
Telehealth
Surgery Plus
Mental Health Care
Prescription Plans
PPO and HD options
Dental and Vision Plans
Flexible Spending Accounts and self-contributed HAS
Education/Tuition Reimbursement
Short and Long Term Disability
Provided Life Insurance and AD&D
401k Retirement Savings w/ Company Match
Stock Purchase Plan
Company Discounts
Legal Insurance
Paid Time Off and Holidays
Paid Family Leave
Company vehicle and gas card ( Depending on job function)
Who we are…
We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others' safety top of mind, and uphold the highest ethical standards. Our company supplies the single most critical resource telecom service providers need: skilled people.
We serve the nation in 46 states and are unparalleled in scope and scale. Our talented workforce of over 2,000 employees provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management.
We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us!
EEO
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.