Job Information
Ultimate LLC Branch Coordinator in Kansas City, Missouri
Branch Coordinator
Ultimate LLC is urgently seeking to hire Branch Coordinators for commercial construction work around the Kansas City Metropolitan Area.
This position pays up to $25/HR (based upon experience)
We will be working 45 to 50 hours a week. Ultimate LLC provides weekly pay for all carpenters with no week in the hole.
Responsibilities:
Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
Facilitate efficient Delivery and Return processes to ensure seamless operations.
Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
Office Operations
Manage Location Accounts Payable process to include:
Investigate invoices that do not match POs and reconcile discrepancies.
Manage local service contracts, blanket POs, etc.
Prepare required PO reporting and documentation consistent with policy.
Issue and receive POs within standard response times.
Manage Location Month-End Close processes to include:
Reconciliation of delivery and installation (D&I) reports,
Risk management reporting (accidents, OSHA, DOT, etc.)
Fleet inventory reconciliation.
General office/facilities/administrative duties to include:
Ordering/receipt/inventory of office supplies
Facilitating IT Help Desk assistance for branch employees as required.
Receiving and distributing incoming mail and/or deliverables.
Facilitating location employee timeclock use and reporting
Collaborating with HR and Managers in onboarding new hires.
Other duties as assigned.
Inventory & Material Coordination (as applicable)
Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
Assisting in branch inventories.
Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.
EDUCATION AND QUALIFICATIONS:
Requirements
High school diploma or GED
3 or more years of applicable experience
MS Office (Excel/Word/Outlook) proficiency
Experience working effectively with customers and vendors by phone, email, Zoom, etc.
Strong service orientation, active listening,
Excellent oral/written communication skills
Vendor negotiation experience (price, timing, etc.)
Ability to follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving for positive outcomes
Experience building sustainable relationships and trust with vendors through open, proactive communication
Ability to effectively manage multiple, changing priorities in a fast-paced environment
Occasional travel may be required.
Preferred
College Degree
Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smart Sheets.
Personal Characteristics
Lead by example through living our values:
Dedicated to Health & Safety
Committed to Inclusion & Diversity
Driven to Excellence
Trustworthy & Reliable
Devoted to Our Customers
Community Focused
Ultimate LLC strives to create and maintain a culture of safety for all our field employees. We value the lives and safety of all our craftsmen so they can continue to provide for their families. Ultimate protects its employees by ensuring they are sent to a safe job site free of hazards.
Why work for Ultimate LLC?
At Ultimate, we take pride in providing our craftsmen with benefits they can’t find at other staffing firms such as:
Weekly pay every Thursday
Dental and Vision Coverage
Referral bonus program
Pay increase based on quality of craftsmanship
Tool purchase program
Paid OSHA training