Job Information
VCA Animal Hospitals Client Service Representative Lead in Kaneohe, Hawaii
Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive medical environment?
VCA Kaneohe Animal Hospital is seeking Client Service Representative Lead to join our team! We are looking for a personal yet highly professional “service extraordinaire” capable of delivering our mission to our clients and their pets. We are specifically looking for Full-Time support; shifts range throughout the week, fulfill a forty (40) hour work week and are based on the needs of the hospital.
Closing (730p) and weekend availability is a requirement.
This position pays $19.00 - $21.00 per hour dependent on experience, education, and/ or certification.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Why We Need You As the face of VCA Kaneohe:
The CSR sets the tone for the practice as we build and maintain each client’s trust and confidence in our abilities. In addition, to leading, guiding and encouraging his/her team to ensure daily duties run smoothly. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and ensuring clients waiting in the lobby are being monitored so wait times are limited.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing electronic medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Working in a multifaceted, fast-paced environment.
Knowledge, Skills and Abilities:
Excellent client service + interpersonal skills
Excellent time management skills
Technically savvy and/or confident
Excellent phone skills
Self-starter and team skills
Ability to take and give direction
Excellent communication skills
Must be friendly, outgoing, “people-oriented”
Must to able to give feedback and coaching in a professional manner in the moment or after partnering with senior leadership
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and protocols.
2 years of experience in the veterinary field preferred
Authority:
Scheduling appointments
Assist the CSR Manager and Supervisor with training and mentoring during your every scheduled shift.
Making sure the day-to-day flow of the front office floor is running smooth
Authority to delay disputed charges until further review by the CSR supervisor and CSR Manager
Physical Requirements :
Dependable attendance is required and must fulfill no less than 30 hours per week in order to maintain Full-Time status, health benefits and Full-time pet discount
Must be able to lift 40 pounds
Must be willing to work long or irregular hours under pressure conditions
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
Ready to be part of a team? Apply today! We look forward to hearing from you soon.
Among the reasons to consider joining VCA Kaneohe:
We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!
· Leadership opportunities
· Access to the people and financial resources of a large veterinary community
· WOOF University, offering abundant of training in a variety of topics
· Generous employee pet care discounts
· Opportunities to give back through strong Shelter partnerships and VCA Charities.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com