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Queen's Health System Patient Service Representative - Orthopedic Clinic (Big Island, Full-Time, 40) in Kamuela, Hawaii

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.

• Provides information for financial assistance to patients in identifying resources to cover anticipated clinic charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS:

• Seeing, hearing, speaking, finger dexterity.

• Constant: repetitive arm/hand motions.

• Frequent: reaching below shoulder level, frequent gripping of an object.

• Occasional: standing, walking, sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

B. EXPERIENCE:

• One (1) year general office, clerical, or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc; or completion of a Nursing Assistant or Medical Assistant program/degree.

• Experience to demonstrate:

o Ability to operate office equipment such as computer, copier, facsimile, and telephone.

o Ability to communicate effectively in English, both verbally and in writing.

o Ability to keep accurate records and do mathematical calculations.

• Knowledge of ICD-10 & CPT coding and medical terminology preferred.

• Prior experience with computerized scheduling systems preferred.

Equal Opportunity Employer/Disability/Vet

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