Job Information
Queen's Health System Patient Service Representative - Orthopedic Clinic (Big Island, Full-Time, 40) in Kamuela, Hawaii
RESPONSIBILITIES
I. JOB SUMMARY/RESPONSIBILITIES:
• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides information for financial assistance to patients in identifying resources to cover anticipated clinic charges not covered by health plan, insurance, or other sources.
II. TYPICAL PHYSICAL DEMANDS:
• Seeing, hearing, speaking, finger dexterity.
• Constant: repetitive arm/hand motions.
• Frequent: reaching below shoulder level, frequent gripping of an object.
• Occasional: standing, walking, sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent.
B. EXPERIENCE:
• One (1) year general office, clerical, or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc; or completion of a Nursing Assistant or Medical Assistant program/degree.
• Experience to demonstrate:
o Ability to operate office equipment such as computer, copier, facsimile, and telephone.
o Ability to communicate effectively in English, both verbally and in writing.
o Ability to keep accurate records and do mathematical calculations.
• Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.
Equal Opportunity Employer/Disability/Vet