Job Information
Epredia Service Dispatcher in Kalamazoo, Michigan
Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
Job Title: Service Dispatcher
Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.
Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.
This role manages the logistics and efficiency of our US field service dispatching process, with the continued focus on quality, location, cost, and spare part supply.
All efforts within this role are focused on our ability to support customers quickly, with cost avoidance. You’ll be responsible for more than just coordinating our field team. You’ll drive positive experiences by focusing on our top priority: our customers.
You will also work with a variety of stakeholders in a dynamic organization to make a positive impact in the healthcare industry. In this service role, you are a crucial piece to delivering on our mission of enabling our customers to make the world healthier, cleaner, and safer.
Location: This role will sit in Kalamazoo, MI and works on a hybrid schedule reporting into the office Tuesdays-Thursdays.
What you will do:
Dispatch US field work orders and coordinates field activity to ensure efficient, productive use of available manpower.
Identify critical path decisions, recommendations and influence programs to deliver effective solutions and maximize field service efficiency.
Monitor daily workloads to ensure on-time performance of assigned work.
Monitor and provide input on training needs for technicians and third party proficiency.
Manage ServiceMax reports and dashboards for the dispatching function, as well as ancillary processes like monitoring part order availability to ensure maximum field service efficiency.
Monitor and make recommendations for part usage, trends, and unnecessary cost due to inefficiencies.
Collaborate closely with field management to make weekly plans and pivots as necessary.
Provide feedback to Management, Quality, Planning, and Logistics when applicable.
Interface closely with sales, service, and management to ensure customer satisfaction is maximized.
Positively represent Epredia at all times throughout customer locations.
Qualifications & Skills:
Minimum 2 years of customer service experience, preferably in the healthcare or service industry.
Bachelor’s degree, preferably in business management, technology or equivalent work experience is preferred.
ServiceMax and SalesForce experience a plus.
TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.