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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Director, Service/Product Design is a servant leader and coach with the primary responsibility of developing and implementing the strategy on the design of NTT (Ltd) services, processes and other aspects of the service delivery effort. This individual will drive service governance, service catalogue management, service design engineering and service platform design as part of their remit.

Working at NTT

Key Roles and Responsibilities:

• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level recommending effective ways to operate and adding value.

• Seek opportunities to improve business processes and systems by identifying and support of the implementation of recommendations.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in

• members of the Service Design Team to craft a world-class user experience

• Create solid recommendations and prioritization based on technology and business needs Adhere to design standards by understanding and following the Design System Adhere to our client centered design process Consider user feedback from user testing results in order to deliver the best customer

• Accountable for time management within each project to ensure agreed deadlines are met. Adhere to consistent design patterns and principles. Align to technical infrastructure of the Group. Support the achievement of the business strategy, objectives and values by ensuring delivery of process, services and solutions. Identify training courses and career progression for self through input and feedback from

• Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and

• successfully created and implemented to achieve the user goals

• Advocate for the end-user throughout the development process and work closely with other that promote ease of use and optimize the user experience

• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement Collaborate actively and work effectively with cross-functional teams to ensure designs are

• prototypes, specifications, navigation maps, and other design documents

• Create and evaluate interaction models, user task flows, screen designs, and UI details goals and UX metrics

• Develop user experience flows and integrating them to mock-ups, usage scenarios,

• user needs, technical constraints, and business objectives to solve user problems effectively

• Understand scope, requirements, and drive innovative solutions aligned with business

• solve end user problems effectively.

• Formulate testing parameters to effectively assess user experience Conduct competitor research to develop and improve features of products and to balance design system

• Conducting best practice research to develop and improve UI and interaction design to technologies, digital best practices, online trends, and provide recommendations for improvements

• Custodian for developing visual, UI and interaction design assets to be adopted within storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.

• Develop and maintain design elements, mock-ups, and specifications as needed Research the latest visual design, UI and interaction concepts, presentation layer

Qualifications

• Matric / Grade 12 / National Senior Certificate

• Design Certification from an accredited Design School

• 5-8 years experience

• Accuracy of realization of design

• Analyzing and interpreting quantitative and qualitative data for accurate design

• and implementation

• Communicating design guidelines and guidelines to different stakeholders

• Design tools

• Design/ Modelling

• Finding better/new ways to do things / improve / redesign

• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design

• Product design

• Relevant design tools

• Writing, editing, proofreading, layout and design skills

• Web Design

Skills Summary

Customer Research, Process Improvements, Project Management, Service Design Thinking, Strategy Development, User Experience (UX) Design

What will make you a good fit for the role?

Workplace type :

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.