Job Information
Nike Lead Athlete in Jiangsu, China
从打造出第一双跑步鞋开始，耐克为全世界运动员提供灵感与创新科技的热情从未熄灭，更构建了一个跨足世界的运动王国。
耐克直营零售业务部在中国拥有270多家直营店和电商平台，其中包括：Nike.com、天猫Nike官方旗舰店、天猫Jordan官方旗舰店、Nike.com.hk以及手机应用SNKRS。耐克零售团队通过洞察消费者需求，以及不间断的对话与分享，持续创造前所未有的消费体验与感动。
在耐克，你拥有的不仅是一份工作，是一股永不熄灭的创新激情，是一次别具意义、永生难忘的经历。
我们将和你一起挖掘潜力，打破边界；
我们将和你一起拥抱多元，实现奇思妙想；
我们将和你一起激发创意灵感，点燃运动之魂。
赛道已经准备好了，只等你加入，与我们一同迈步向前！
耐克直营零售业务部诚聘有思想、有能力、有梦想、有潜力的你！
主要职责：
人员管理 — 协调团队及工作配合。支持团队及个体员工发展；
就员工招聘、纪律行为、绩效考核和表扬奖励等方面提供建议和意见。培训和指导初级员工；
运用高级顾客服务技能、销售技术和产品知识，为顾客提供正确产品并且带动销售；
通过提供高级别服务和在销售过程中融入品牌故事，建立顾客和耐克品牌之间的联系；
除处理复杂交易及顾客服务情况之外，还要掌握所有相关部门的营运并且能够执行运动员的各项职责；
担任一个或者多个方面或者职责（库存、收银、销售）的专家。持续学习和接受培训，以便进一步提升专业知识；
协助经理为员工实施正式上岗培训和各项工作培训；
主动提供顾客服务协助预防损失工作。对入店行窃或者内部偷窃事件保持警惕并且向主管报告可疑活动；
协助主管协调其他员工的工作。可以担任钥匙管理人的职责。
要求：大专学历以上并且具有至少4年相关工作经验；能够根据工作需要从事相应的体力工作；能够接受零售行业的灵活排班。
Provides people and workflow coordination. Supports individual and team development. May provide input into hiring decisions, disciplinary actions, performance management, and recognition and rewards. Trains and/or mentors more junior staff
Utilize advanced customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales.
Build the bond between consumer and brand by providing the highest level of service and adapting brand stories to the retail setting
Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations.
Serve as expert in one or more areas or functions (S&R, Cashiering, Sales). Seek to continue training and education to further develop expertise.
Assist Managers (Coaches, Assistant Head Coaches and/or Head Coaches) in conducting formal onboarding and training programs for associates(Athletes).
Assist in coordinating work of other associates (Athletes) (but not a formal supervisor). May have keyholder responsibilities.
Qualifications: College degree or above, with 4+ years relevant experience
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.