Job Information
USTECH Solutions Training Specialist II (User support/LMS/SAP) in Jersey City, New Jersey
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11817832
Duration: 24 months contract, Full-Time
* Employment Type: W-2
Job Description:
Work schedule:
3 days onsite, 2 days remote.
If the candidate can be onsite when needed mostly remote could work later.
40 hours/ 8 hours per day. OT not expected but as an exception would be voluntary.
Description:
Change Management group who supports SAP system users. The function of this team is to realize that users are requesting access to SAP and this team assigns training for the questions they are asking. Understand what training is assigned and then perform that training so users can get access.
Responsibilities: Assure that employees are trained on time by routing documents and scheduling classes for individual employees. Gather data and report training metrics to management. Assure that the training data gets entered into the LMS. May require other training responsibilities as directed.
Ton of user support, being able to understand user questions, problem solve on why they are not getting users. Additional support needed due to the doubling of user base and thus the questions coming in due to integration. Organizational skills to move files around, to proof training courses and be sure they are available and able to be accessed on a regular basis. Organize their workday based on questions coming in, projects in process, etc.
Supporting existing training materials. Another team creates them. The closest we get to content is to proof them.
Experience requirements:
4-7 years of experience.
Knowledge and understanding of training in a regulated environment desired.
Educational requirements:
High School Diploma required.
Associates Degree preferred.
Background successful in this position: Someone involved in training/learning such as a teachers aide, or training coordinator, adult learning principles, course content creation or management. Background in SAP would be helpful, but not mandated. Desktop Help support experience and 100% Training background would be highly desired.
Top skill requirements: System aptitude/ability to search for answers, reports; using systems to perform work and support users. Ability to analyze a problem and determine resolution answer user questions regarding training courses assigned and due. Assign training and follow up with users via email or Teams - using skills learned and experience (as it builds).
Must be able to work under timelines and assure that training is performed within target dates.
Work environment:
Team setting with work received in 2 ways, projects assigned by supervisor or through team mailbox where users pose questions.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.