Job Information
NTT America Solutions, Inc. Managed Services Client Service Desk Administrator in Jakarta Pusat, Indonesia
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The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
Working at NTT
Key Roles and Responsibilities:
Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
Ensure the correct escalation procedure is followed on all critical calls and requests
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Knowledge, Skills and Attributes:
Ability to work under general direction
Ambitious self-starter
Ability to use sound judgment to escalate an issue to a higher level
Methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Demonstrates the attributes of professionals
Excellent attention to detail and client focussed
Strong and effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster as required
Academic Qualifications and Certifications:
- High School Certification
Required Experience:
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
Skills Summary
Business Administration, Customer Service, Help Desk Administration, Interpersonal Communication, Problem Resolution, Troubleshooting
Workplace type :
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category