Job Information
Philips Services District Leader in Jakarta (Java), Indonesia
Job title:
Manage field service authorized service providers to include spare parts, service invoices, and priority service response escalations.
Your role:
Define, implement, and train Authorized Service Partners and/or market service and solutions delivery associates on Service delivery processes and systems tools.
Monitor and improve process performance with focus on regulatory and end customer satisfaction.
Participate in the selection, onboarding, and evaluation of Service Partners, create action plan to develop their capabilities.
Be the voice of Partner with Philips stakeholders, act as Subject Matter Expert (SME) on projects related to indirect business and service.
Support the commercial & marketing teams for creation of business plan with Partners.
Enable commercial success with strong Service delivery performance.
Performance management oriented (Key Performance Indicators (KPI), Service Level Agreements (SLA)}.
Third party relationship management. Knowledge of Continuous improvement & LEAN.
Familiar with Service and outsourcing processes. Customer oriented attitude.
You're the right fit if:
Acquired 10+ years of experience in managing remote teams of 5+ associates and 2+ contracted service suppliers.
Experience in service operations, commercial and supplier management.
Good overall understanding of Service and commercial processes.
Experience in Quality and Supplier Management Systems. Experience in managing third party business.
Strong team worker and collaborative behavior.
Understanding or ServiceMax or other comparable service work order system a bonus.
Good soft skills and able to communicate well with C suite and supplier professionals.
Bachelor's degree in engineering or business.
Able to develop and manage supplier performance standards, coach a team of 5 – 10 direct reports, solve complex customer and business problems, good verbal and written communication skills both in English & Bahasa Indonesia.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.