Job Information
IBM System Services Representative in Jakarta, Indonesia
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation
Your role and responsibilities
Cover multiple clients (remotely and onsite) for IBM Power and OEM servers
Support incident handling, account support, and project services.
Manage escalation to IBM Global SME and become the local interface to client.
Manage escalation to OEM or TPM, and become the local interface to client.
Plan and execute service planning (spare part and knowledge), and become escalation point for in-sourced scope (HP & Dell).
Assigned to focus clients to lead the 4Walls contract and project services.
Required technical and professional expertise
Experience in System Service Rep for IT Projects / Professional services, and/or software development project
Skill required: Primary IBM Power, AIX + Linux. Secondary OEM (HPE, Dell or EMC, Cisco Servers)
Have experience in project management
Preferred technical and professional experience
Has at least 2 years of experience
Have good presentation skills and ability to manage client expectations during project implementation
Fluency in Bahasa Indonesia & English to be able to discuss and communicate business/technical subjects with clients.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.