Job Information
David Weekley Home Warranty Service Representative in Jacksonville, Florida
Explore Opportunities
Warranty
Jacksonville, FL
Warranty Service Representative
Jacksonville, FL
Warranty Service Representative
Apply Now
The Job was shared succesfully!
Share Job
Apply Now
Share Job
Job Description
David Weekley Homes is seeking a Warranty Service Representative for new residential construction homes to join our Jacksonville team.
This position requires someone who is self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction
Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley Home Owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.
Job Responsibilities:
Coordinate and schedule repairs with contractors and customers
Follow up, inspect and insure accurate completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes as well as communicating what items are not warrantable
Manage your budget
Handle multiple tasks, as well as projects within designated timeframes
Say "no" when necessary and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction
Performing minor repairs
Job Requirements:
A positive attitude and good social/interpersonal skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in the home building industry and/or some home repair experience is helpful
Previous experience in a customer service environment
A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.
Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 18 times. David Weekley Homes builds in 19 markets across the U.S. and is the largest privately-held builder in America. We offer an excellent benefits package that includes:
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Holidays & PTO
New Home Discount for Team Member & Family
Community Outreach
And More!