Job Information
Citigroup Enterprise Data Office - Data Steward (AVP) - Hybrid in Jacksonville, Florida
Citi’s Consumer Business operates globally and offers Lending, Mortgage, Retail Banking, and Wealth Management products and services. To deliver on Citi’s mission, “provide financial services that enable growth and economic progress”, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship across products, segments, and geography.
Citi established its Citi Data Governance Policy (CDGP) to govern and manage data in compliance with regulatory expectations. It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. The Policy also establishes a Governance Model for Data Management, Governance and Quality across Citi. All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDGP.
The Data Steward (Data Quality Sr Analyst - C12) is to improve data trustworthiness and data usage across the business. As a Data Steward in US Personal Banking’s (USPB) Enterprise Data Office (EDO), your role is to align with Data Domains and support Data Owners and Business across Data Stewardship activities, ensure consistent execution of these activities along with the Data Operating Model (DOM) globally and maximize the use and value of data for the business.
Responsibilities:
Subject Matter Expert on CDGP, Metadata / Data Quality Standards & Processes, as well as being knowledgeable with Data Concerns Remediation Management (DCRM), Metrics & Reporting, Data Tools & Capabilities and other data-related Citi Policies and Standards.
Support the Data-related issue management and remediation efforts within the business unit and maintain repository of issues for monitoring and tracking Data Quality issues.
Conduct root-cause analysis for data issues / defects, and support / promote its resolution.
Understand Data Consumer related data requirements (e.g., business scope, risk related metrics, data issues, data requirements, and Data Quality rules.)
Perform Data Profiling analysis
Identify, resolve, and monitor DQ related issues (DCRM)
Assist in data improvement initiatives in compliance with Citi Data Governance Policy
Lead project management activities
Liaise with other areas of the firm to understand data challenges and solutions. Supports identification of data quality rules, thresholds, and other business requirements
Identify and propose CDEs while defining, standardizing and documenting the metadata under each business domain.
Support efforts in training, communication, and Change Management to achieve enterprise-wide change associated with Data Steward initiatives.
Support efforts to create or enhance Data Governance related procedures, user guides, business process maps, training materials, and Change Management documentation.
Monitor and report on Data Steward related Metrics (e.g., define/ gather metrics, develop dashboards, etc.) as per the standards defined by ECDO.
Support efforts to drive implementation and adoption of tools necessary to build and run effective Data Management / Quality processes and capabilities.
Identifies and supports opportunities to streamline and simplify the execution of the CDGP.
Present status updates, issues / challenges / risks and solutions to senior management, stakeholders and partners in a succinct manner to drive decision-making and actions.
Conduct meetings to solve issues / challenges / risks by factoring input from partners and diverse points of view.
Promote ‘data as an asset’ and drive culture change to make the organization ‘data savvy’ via lunch-n-learn sessions and equivalent forums in partnership with other Data Providers and stakeholders.
Define and formulate business requirements documents that contribute to resolve Data Quality issues
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating managing and reporting control issues with transparency
Qualifications:
5+ years of experience in Banking and Financial services industry and Data Governance / Data Management
Experience includes supporting Data Management and Data Quality initiatives, aligning business processes with Data, implementing technology solutions, developing or supporting standards / policies and data-related issue management and remediation efforts.
Ability to liaise with Data Consumers, Data Providers on both the Business and Technical level.
Communicates effectively in non-technical terms at all levels of the organization
Strong presentation skills, business and technical writing, and verbal communication skills to support decision-making and actions.
Strong business analytical, organizational and project / program management skills.
Problem-solving and critical thinking skills to recognize and comprehend complex Data Governance issues, policies, regulatory requirements and industry information affecting the business environment.
Consulting background is a plus.
Collaborates effectively by building partnerships and working well with others to meet shared objectives
Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Proven ability to provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
Anticipates and balances the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
Knowledge of Regulatory Reporting is a plus.
Education:
Bachelor’s degree in business, finance, engineering or information systems, or an equivalent combination of education and experience.
Master’s degree is preferred but not required.
US Work Sponsorship not available at this time.
Job Family Group:
Data Governance
Job Family:
Data Quality & Data Quality Analytics and Reporting
Time Type:
Full time
Primary Location:
Jacksonville Florida United States
Primary Location Full Time Salary Range:
$87,280.00 - $130,920.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
May 21, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.