TTEC Solution Architect - ALM Focus in Jackson, Mississippi
Avtex, a TTEC Digital company, is a remote first employer, giving you the flexibility to take this job wherever life goes. Our 'MyTime' benefit extends this human centered approach and allows unaccrued personal time off, so you can prioritize how to manage your days. Our values support a balance of work and life, insures continuous education, and incentivizes high performance.
We coach our clients to insure their employees feel valued, happy and rested because delivering amazing customer experiences is ultimately an employee first process. We strive to create an environment where employees thrive, fulfilled by their purpose, influence, and teammates.
What You’ll be Doing -
Leads and/or participates in the project team to develop optimal solutions for client business challenges. Guides the client through design, architecture, estimate, and delivery.
Assists in winning new business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making.
Manages client engagements at all levels of client interaction with responsibility for product and technical content.
Leads technical workshops to drive enablement and business development.
Conducts related needs analysis and gathers client requirements. Successfully analyzes client’s requirements and architects the best fit solutions for the client.
Architects solutions based on both functional and technical capabilities. Communicates successfully with functional and technical consultants to deliver solutions based on client’s needs.
Successfully installs, configures, deploys and customizes Avtex Solutions for multiple clients.
Creates and/or conducts testing to validate that solutions meet specifications of the SOW. Ensures assigned projects are delivered in alignment with Avtex best practices.
Communicates and delegates work effectively with the global delivery center.
Delivers project leadership by participating in multiple client engagements simultaneously.
Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via white papers, blog posts, and social media.
Completes at minimum one (1) certification exam a year.
Creates, maintains, and submits an accurate weekly timesheet in compliance with time reporting procedures.
Contributes to financial success of the company by driving high billable utilization for themselves and project team members under their leadership.
What You Bring to the Role
Bachelor’s degree in Computer Science, MIS, or a related field preferred. Master’s a plus.
Some experience performing pre-sales activities along with 4 years’ experience working with relevant Microsoft technologies (D365 CE/CRM, Data & AI, PowerPlatform) in a professional services environment.
Mastery of one or more of the following Microsoft disciplines: D365 CE / CRM, Data & AI, Modern Workplace, Software Development
Minimum of 3 years’ project leadership experience, including 2 years’ experience leading enterprise-level projects in a professional services or consulting environment.
Certification in relevant Microsoft discipline(s) preferred.
Strong understanding of business operations and processes, and the ability to identify and implement IT solutions that solve management needs.
Ability to build trusted relationships with senior leaders and project sponsors within target organizations.
Ability to communicate Avtex’s extraordinary value to help facilitate additional opportunities within the client account.
What You Can Expect
The anticipated range for individuals expressing interest in this position is $90,000 to $160,000 USD per year base salary. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Who we are
In March of 2021, Avtex was acquired by TTEC and operates under TTEC Digital. The acquisition is aligned to TTEC’s continued focus on fueling experience transformations with deep expertise in the most innovative and disruptive brands in the digital industry.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
For five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365.
Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
Rarely do applicants meet all desired qualifications for a role, so if you feel you have the ability to succeed in the role above, please take a moment and share with us your qualifications.
Job: Information Technology
Title: Solution Architect - ALM Focus
Requisition ID: 03BKW