U.S. Marine Corps COMPLEX OPERATIONS LEADER NF-02 RFT (LOCAL COMMUTING AREA ONLY) in Iwakuni, Japan
Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities INTRODUCTION: This position is located within the Business Division of Marine Corps Community Services (MCCS), Bowling Center Branch, Iwakuni, Japan. The primary purpose of this position is to facilitate Bowling Center operations. The position reports directly to the Strike Zone Manager. SUMMARY OF DUTIES: The incumbent has full responsibility for the smooth operation of a 20 lane bowling center in the absence of management during days, nights or on weekends, to include entertainment arcade programs, pin-setting equipment, pro shop, desk operations, food and beverage concepts, and bar operations. Uses a general knowledge of the game of bowling to assist customers in selecting equipment best suited for their needs. Leads Recreation Attendants, contractors and other staff required across different departments to identify potential issues and resolve them in a timely manner. Is responsible for cash funds and daily cash receipts in multiple locations. Performs various cash handling duties such as issuing change funds, ringing cash registers in/out, reading registers at designated times and completes DARs, etc. Complies with non-appropriated fund procedures, maintains required accountability records. Issues, receives and secures change funds and income from shift supervised. Assures adequate maintenance, sanitation and cleanliness of the Bowling Complex and its equipment. May direct mechanics to conduct minor maintenance repairs. Receives customer complaints and attempts to resolve them. Refers major complaints or incidents to the Complex Manager or appropriate authority. Closes the Bowling Complex and assures that all entrances and exits are secured and that no unauthorized persons remain in the complex. Conducts fire checks, secures fund container at the completion of the business day. At any given time, may oversee the food and beverage concepts, directing the culinary team to maximize efficiencies during the operations. While assigned to the fast casual concept, will ensure quality control measures are taken confirming quality products being served to our patrons. Maintains sanitation standards, overseeing a culinary team during all stages of preparation, storage, and service of products to include temperature controls and First In First Out (FIFO) standards in the storage units at all times. Ensures all areas are clean and equipment turned off prior to securing the kitchen space. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications One year of experience in basic accounting, cash handling, retail, and/or sales. Must be able to accommodate a flexible work schedule to include weekends, holidays, early mornings and late nights. Must be a minimum age of 20 years or older. This is a mixed position where the incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance. Proper safety equipment will be provided. Position involves long periods of standing, sitting, and walking. Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.