Job Information
Cornell University IT Technical Support Provider in Ithaca, New York
IT Technical Support Provider
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IT Technical Support Provider (Onsite)
No Visa Sponsorship is available for this position.
About the College of Arts and Sciences
As the oldest, largest, and most academically diverse college at Cornell, the College of Arts and Sciences serves as "the nexus of discovery and impact" and is committed to world-class excellence. Located on Cornell's main campus in Ithaca, the College remains the center of Cornell's academic universe. Its research and teaching span the humanities and performing arts, biological and physical sciences and mathematics, and the social sciences. It offers extraordinary breadth and depth in its programs of study, a world-renowned faculty that includes international leaders in their respective disciplines, and cutting-edge research and technical facilities. It provides a high-quality liberal arts education to its own students, and introductory instruction in basic disciplines to almost all undergraduates in the other colleges at Cornell. The College has over 500 tenure-stream faculty, over 400 other academics and 300+ non-academic staff approximately 40 academic departments and programs, a student population of 4,600 undergraduates and 1,300 graduate students spread across 27 academic buildings (850,000 nsf). The overall College budget exceeds $400M, and total research expenditures by Arts and Sciences investigators exceed $100M.
The Opportunity
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Position Summary:
Under general supervision of the Uris Hall IT Manager, provide computer support for academic and administrative staff in Uris Hall as a Uris Hall IT Support Team member. Primary support will be for the Department of Sociology, but the incumbent is expected to actively support other departments in Uris Hall, Malott Hall, and AD White on a daily basis and as determined by the supervisor.
Provide IT support for faculty, staff and grad students in a broad and diverse environment. Maintain & upgrade Windows and MacOS computers, diagnose hardware/software/network problems, and perform installations and repairs. Responsible for Windows and Mac OS client security. Responsible for printer setup and support. Create and maintain support documentation for supported areas.
This position is expected to work on campus. Flex time will be made available when appropriate and subject to the approval of the Manager.
What We Need
Required Qualifications:
- Bachelor's Degree and up to two (2) years' relevant experience or equivalent combination of education and experience.
- Proficient in supporting computer hardware and software (Both Mac and Windows) in a moderately complex environment.
- Familiarity with Linux OS (and willingness to learn more).
- Familiarity with computer security software & concepts (Anti-Malware, Firewalls, etc.).
- Experience with backup software and concepts.
- Ability to diagnose/troubleshoot complex user problems and affect their resolution quickly.
- Knowledge of TCP/IP connectivity and configuration.
- Experience with "Hands-On" End-User Support.
- Exceptional problem-solving skills, high attention to detail, and a strong work ethic with the ability to manage and prioritize multiple tasks in a busy environment quickly.
- Superb customer service skills are necessary, as is the ability to adapt approach, language, and style to different audiences.
- Aptitude to regularly work with team members in asking for and providing assistance with support issues.
- Ability to work well independently and often manage, prioritize, and resolve numerous tasks effectively and quickly in a fast-paced environment.
- Must be able to communicate professionally (both written and verbal) and in a timely manner with customers.
- Ability to work well with and accommodate a wide variety of users possessing varying levels of computing skills.
- Cross-train with team members in support of Uris Hall IT and A&S IT.
- Must be flexible and willing to learn, adapt, and thrive in a changing IT environment.
University Related Requirements:
- Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
- Experience incorporating the perspectives of multiple communities, including communities of color.
- Experience working with diversity, equity, inclusion, and wellbeing programs.
- Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
- Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
- Experience with windows server and active directory administration.
- Familiarity with the general computing/networking and support environment (e.g., Active Directory, Configuration Manager, Jamf & Team Dynamix) at Cornell University.
A cover letter and resume are required for further consideration for this position.
*No Visa Sponsorship or relocation assistance are provided for this position.
What We Offer
Rewards and Benefits
- Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
- Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: .
- Follow this link to learn more about the Total Rewards of Working at Cornell: .
- Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
- Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.
Familiarize yourself with Cornell's as well as the university's .
University Job Title:
IT Support Asst IVJob Family:
Information TechnologyLevel:
EPay Rate Type:
HourlyPay Range:
$27.61 - $32.08Remote Option Availability:
Fully OnsiteCompany:
EndowedContact Name:
Maria AvilaJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell's non-union staff job titles and pay ranges, see .
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see .
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Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing .
Notice to Applicants:
Please read the required Notice to Applicants statement by . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2024-04-09EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly