Job Information
Insight Global Technical Support Associate in Irving, Texas
Job Description
The Technical Support Associate will handle desktop support and service restoration for both daily operations and projects. Operating within a complex, distributed computing environment, they will offer IT service support for PCs, MACs, software, hardware, and various network issues. Additionally, this role involves collaborating with team members and customers, and contributing to ongoing improvement initiatives. The ideal candidate will also have great communication and time management skills. The hourly pay rate ranges from about $23-27/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2+ years of experience in supporting and troubleshooting computers, printers, servers, and other network issues in a corporate environment
Strong understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
Skilled in IT infrastructure architecture, communications protocols, and networking technology and hardware
Experience with Microsoft Office and Office 365 services
Background in Windows 10/11 desktop implementation and support
Great communication, time management, and problem-solving skills null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.