Job Information
Insight Global Customer Service Director in Irvine, California
Job Description
Insight Global is seeking a Customer Service Director to lead a customer service team of a large Mortgage company in Irvine, CA. This role will oversee a team of 20-30 customer service representatives, focusing on optimizing team performance, enhancing customer satisfaction, and ensuring efficient operations across inbound and outbound call handling. The ideal candidate will have a proven ability to drive results through data analysis, performance monitoring, and continuous improvement of processes. This role requires to be onsite 2 days a week at the Irvine location.
Salary Range: $100-130k
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
5+ years of experience in a customer service management role, with 3+ years of leading teams of 20-30 representatives.
Strong experience with Salesforce, including using it to track performance, manage data, and report on team activity.
Proven track record of managing and motivating high-performing teams to meet or exceed performance goals.
Excellent analytical skills with the ability to assess and act on performance data to drive improvements.
Experience with call management systems such as Yonyx or Five9 is preferred.
Strong communication skills with the ability to engage and lead a diverse team effectively.
Problem-solving ability to address and resolve complex customer service issues.
Ability to thrive in a fast-paced, results-oriented environment. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.