AMVETS Jobs

Job description: Front Office Reception

About Us

Our office is committed to guest satisfaction; we're not just a "drill, fill, bill" operation. We were founded on the idea that you should give people more than what they expect to receive. We live by a code of honesty, positivity, unselfishness and having fun. We give our guests hope for a better future, even when they feel there is none.

Our team is full of gardeners, hikers, readers, artists, dog-lovers, family people, fun people, happy people. You will find a home away from home here. You will find meaningful relationships. You will find friends and we encourage you to bring your friends too.

*RECEIVE A $250 SIGN-ON BONUS*

General Objective:

To project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and professional manner. Answer inquiries and obtain information for guests, visitors, and other interested parties. Provide information to callers; perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments and organizing and maintaining paper and electronic files.

Essential Functions:

• Check patient records and provide guests with appropriate and necessary forms upon arrival (Medical History, HIPAA consent)
• Monitor reception area for neatness and cleanliness; replace magazines into their racks or arrange onto tables, reposition chars, dispose of trash etc.
• Monitor schedule and patients who are waiting in reception area; notify appropriate staff of guest arrival and when there has been a delay in guest seating for an appointment
• Learn to operate new office technologies as they are developed and implemented
• Memorize and use scripts effectively
• Maintain phone certification and take a turn with the after-hours phone
• Helping on front office tour, gift and go over new guest paperwork
• Assist with baking muffins
• Make financial arrangements
• Answering the telephone
• Collect and chart emails and HIPPA forms and scan new guest paperwork in chart
• Keep freezer and fridge stocked with muffin mix
• Double check doctor providers for next day and double check assistant scans.
• Process payments from guests
• Represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies
• Be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Work both independently and cooperatively in team settings.
• Travel sometimes required for continuing education or seminars.
• Complete other duties and tasks as they are assigned.

Success Factors:

• Maintain the highest level of confidentiality to HIPAA standards
• Adhere to strict safety guidelines and procedures to OSHA and office standards
• Be detail oriented in order to prepare, organize, maintain and transmit medical and dental records
• Be flexible and understand that your job duties may change from time to time and that you may be asked to "help out" in other areas of the office
• Apply active listening skills
• Demonstrate excellent communication skills and reading comprehension
• Prepare and transmit business correspondence professionally

Setting: Medical

Job Type: Full-time

Work Location: In Person (Iron Mountain, MI)

Schedule: Monday to Friday

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Sign-On Bonus
• Employee Incentives